[uicandrew]

Just wanted to share my experiences. I have a new intel 20" imac that i bought in february. since i got the imac, i've had problems with the superdrive and the lower ram slot. it never bothered me that much, so i didn't report it until just now.

i tried using the online chat support which is exclusively for the ipod shuffle and the imac. Useless for me. I knew what the problem was. i tried troubleshooting it already. What i needed was them to send me a box so i can ship my imac back to imac to get repaired.

all i got out of online chat support was a case number and some troubleshooting advice. when i said that i wanted to send my imac in, the person said that i would need to call apple.

then i called apple with the case number in hand. they tell me that there is no "mail-in" service for imacs. They can only be carried in. I guess they would spend too much on shipping if they had to pay for shipping a heavy 20" imac.

so i went to my local apple authorized service center, and gave them my imac. I told them what was wrong. they said they didn't need the case number.

so basically, the 2 hours or so spent talking to apple (online and on the phone) was unnecessary. all i had to do was go to the service center in the first place.

[dale]

hi uicandrew,

I also have an isue that I would like to take to apple concerning the superdrive. When I am importing CD's into iTunes (8-15* speed), sometimes it is quiet and sometimes there is a loud buzzing noise, that sounds like low frequency vibration. I do not know whether it is the drive or the fan spinning up to cool the thing down.

Yesterday, I played a DVD on the same iMac and there was no noise at all!

Is this the same problem you have?

[uicandrew]

kind of. i get that noise that you're talking about when i tried burning dvds. then when it fails, it gives me message like: "burning to disc failed because communication to the disc drive failed"

but playing dvds works smoothly without the harsh noise