[meathsheath]

I am working on a G4 15" for a friend. Uses Mac X OS.

Uses dial up internet service w/internal Apple 56K V.90 modem.

In the past week or so, she reports "no dial tone" error every time she tries to dial up her ISP.

Nothing new was added or installed. Using a different phone cord in my home instead of hers, I get the same results.

I hooked her computer up to my home phone jack, and I also get "no dial tone" error message. The jack is working properly, so I know it is a computer issue. Using a different phone cord in my home instead of hers, I get the same results.

Does this sound like a bad modem, or is this a settings issue? I assume the modem is "built in". Is this fixable or is an external modem the only answer?

Any advice to investigate would be GREATLY appreciated. I know very little about using Macs, so I need help with this one.

Thanks,

Jim

[imitchellg5]

It has been forever since I have used dial up but I believe that the problem could be that the phone number could have been changed. Have you called the ISP? They sometimes have advice, but most ISPs have no clue about Macs.

[MrBewildered]

I'm sorry. That's a silly answer. If you have no dialtone, it has NOTHING to do with the ISP. You probably have a bad modem. There are two choices at this point. You can get a new internal modem from some internet based company for around $70.00.

Or you can buy a USB modem. The Apple Store has one for $49 or so. Or you might find one cheaper than that.

I'm by no means a Mac expert, but I run a small ISP, and I do know computers.

--Jerry