it may not be the same problem as you are having but when these things first came out some of the necks were loose (display was a little crooked) and apple suggested owners take them to the apple store. they were taken to the back and a couple of minutes later were returned fixed. they didn't have time to take them completely apart before they fixed them. so your answer may be yes. now how is a different matter. maybe a trip to the store if no one can give instructions.