[greenG4]

Everyone is always quick to share their misery, so I thought I'd share a story about a very positive experience I just had. My iMac G5 had been having wierd power problems; starting/restarting/shutting down on it's own and getting caught in "restart loops." It's a year out of waranty, but I called the Apple support line to find out if my serial number was covered in the extended repair program they had. I was told it was, and to take it to my local Apple Store. I did. The Apple Genius then told me that in fact it was NOT covered in the extended repair program. My serial was out by one digit. I didn't eve have a chance to get mad, though. He simply said, they would go ahead and repair the problem for free anyway. Excellent customer service. One more item on the "Why I Use Macs" list. I now have my iMac back, and it covered for another 90 days. Very nice. I'm almost ashamed of it, but I was an Apple tech at a CompUSA in while in college, and there is NO way we could have helped a customer like that at CompUSA. Whoever came up with the whole Apple Store concept was really thinking...

[bbales]

My experiences with Apple support have, by and large, been very positive indeed. A few weeks ago I was having problems with my 6-year-old desktop -- obviously LONG out of warranty. It seemed to be hardware, but I finally, after several hours of trying to fix it myself, called Apple Support, thinking I'd just pay for a consultation, so to speak. The guy ended up talking to me, making a few suggestions and giving me his opinion (he thought it was hardware, too), and sent me on my way. Turned out to be holes in the OS; I did an archive and install and was back in business. (This was NOT what the messages in single-user mode were indicating, either.)

Great experience.

[Rodster]

Great story.

I agree regarding CompUSA and I would never buy another Mac from them because of the hassles i've had with them in the past. There's a local Mac shop in my area (small store 1-2 employees) who gives 15% off on all Mac purchases.

[highstakes]

Good or bad, the least people can say about Apple's customer rep is that they can speak english. I had hard time understanding when I call MS about the 360, but with Apple...good customer service and someone who I can understand.