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What would you do?
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Dedicated MacNNer
Join Date: May 2001
Location: Philly
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I have a great new powerbook G4 1 gig Sd. its a fantastic machine, fantastic build quality. nothing wrong with it.
BUT
When playing a game, the screen faded to black between scenes, and I saw a stuck pixel. I know, not another one of these threads!
So i checked it out using keynote to see if there were any more.
Guess how many stuck pixels i found on black screen? 22 give or take a few.
Here is the dillema: I LOVE THIS MACHINE and I really dont want to give it up, risking that I may get a lemon as a replacement, or at least a machine with a subpar build quality such as a messed up hinge or clicker. I really dont notice these stuckies at all, but it bothers me.
My one idea was to wait and see if more appear in the next month or so, indicating a bad screen that will die soon or somehting. This seems the most sensible considering that Ive had this machine for nearly a month and I havent seen these stuckies. Any thoughts on how to handle this?
Maybe apple will replace the just the monitor/lid and let me keep the rest of my otherwise flawless machine? thanks
Patrick
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Moderator  Join Date: Apr 2001
Location: Up In The Air
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Almost absolutely, Apple will just replace your screen with its casing.
They'd rather not have to replace a whole machine when they can repair yours at less expense to them.
Call them and talk to them about it.
Also, use http://macupdate.com and download pixelcheck. it will let you see the pixels that are dead or stuck even easier, for higher accuracy.
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If this post is in the Lounge forum, it is likely to be my own opinion, and not representative of the position of MacNN.com.
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Addicted to MacNN
Join Date: Dec 1999
Location: Pleasanton, CA
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Call Apple. They will replace your PowerBook's screen.
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Dedicated MacNNer
Join Date: May 2001
Location: Philly
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im going to call tomorrow morning to see if they will replace just the lcd.
Here is a photo that I just took with my digicamera using macro mode. so its only a very small portion of the screen, maybe a few inches square, but the part with the most stuck pixels in it.
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Grizzled Veteran
Join Date: Apr 2002
Location: Elbonia
Status:
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Originally posted by seanyepez:
Call Apple. They will replace your PowerBook's screen.
that!
man, thats a lot of dead pixels. just send it in and get it fixed. hopefully it'll come back in perfect condition. 
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Senior User
Join Date: Feb 2003
Location: Richmond! VA
Status:
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HOLY SH**!!! That is horrible man! I just got my 17-inch and I have one dead pixel stuck on green... only it's RIGHT IN THE MIDDLE OF THE SCREEN!!! Being in graphic design and 3d this is a little bit of an issue. However, I am learning to live with it. You really can't see it because of the green color without looking really hard. Its the only complaint about my first MAC. But having seen yours, I'm going to shut up now 
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[ 15 inch Macbook Pro 2.8 GHz Core 2 Duo ][ 20 inch Intel iMac 2 GB RAM / 256 MB ATI XT 1600 ][ iPhone OG (3GS on Reservation)][ White iPod 5th Gen. 60GB ]
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Mac Elite
Join Date: Mar 2003
Status:
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Originally posted by AppleCello:
That's a crime against humanity.
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Mac Elite
Join Date: Aug 2000
Status:
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Don't even debate--get that replaced. That is totally out of hand.
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Dedicated MacNNer
Join Date: May 2001
Location: Philly
Status:
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I called apple this morning. the guy was really nice about everything. We got it all set up, he gave me a case number so that i can call and set things in motion once my semester is over. Cool.
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Mac Enthusiast
Join Date: May 2002
Location: Kuwait
Status:
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wow that is alot of dead pixels ! they prob would only change the LCD  when u call them again try to tell them that u just need the LCD to be changed and not the whole thing .. oo one more thing i would back up everything just incase
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Mac Elite
Join Date: Jan 2003
Location: Montpellier
Status:
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22!! You're good for a little screen replacement..Call Apple..
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Powerbook 1.67ghz 15" (100GB HD, 128MB VRAM, 1.5GB RAM)
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Dedicated MacNNer
Join Date: May 2001
Location: Philly
Status:
Offline
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OK so Im near the end of my semester and I am about ready to call Apple back up and get this screen replacement going. I bought applecare just now thinking that it will be useful, especially since I will be living in France for the next ten months starting in august (global coverage and all). I love this computer and I hope it holds up well.
btw, got a little (little) paint scratch on the palm rest area (i dont wear a watch or anyhting. so it doesn happen. no big deal, but remember to treat your portable well. Im using a screen cover from now one when i have the lid closed.
Also, searching for a MUCH better bag solution. Cant find anything that I raelly like for the right price. All those bag threads...
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