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gunnar · Apr 20, 2003, 11:22 PM

A friend of mine has a 600mhz 14" ibook and out of the blue the modem stopped working. The error is "Failure to connect to communications device." He did no updates and was running 10.2.3. I updated to 10.2.5, and tried an Archive and Install but the problem persists. Is this likely a hardware problem?

Mastrap · Apr 21, 2003, 02:04 AM

Have you tried running the hardware check CD that came with the iBook? Other than that, no idea... Sorry.

pat++ · Apr 21, 2003, 06:21 AM

If hardware test CD runs OK, try to reset the PRAM (hold down command-option-P-R during startup).

gunnar · May 12, 2003, 04:15 PM

Have tried the hardware check and it says it's fine. Reset PRAM as well to no avail. It works intermittently now, say 1 out of 100 times.

polendo · May 13, 2003, 04:27 PM

Also, check if the modem cord was attached during an electrical storm. There is a possibility that the modem got fried during a thunderstorm.

regards