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pamelah · Apr 28, 2003, 12:56 AM

you've got one pissed of switcher here right now. My internet decided to totally crap out on me today. I'm not going through the whole story but this is what you need to know.

i was on the internet one minute...and the next minute it was down. I made NO changes to my system to cause this to happen.

I unplug the cable modem and replug it....didn't fix it. I played with settings. Didn't fix it. I ignored it for a while...maybe it's just shaw. Still nothing hours later.

i call shaw. They said everything is fine on their end at that they can see all my stuff and it seems like it should be working. they put me through a few tests...i can ping to my PC on the network, and I can ping to the airport extreme base station..I can't ping to apple.com or any other site for that matter..I was transferring files from my PC (hardwired to airport base station) to my MAC (wireless) with no problems. But no internet. They say, read your airport manual...maybe it'll say something in there. read it. nothing.

tried every setting possible....all the network tools...nothing.

i call apple...sorry closed.

So finally now, I decide to just hardwire my MAC straight to the cable modem...change the settings to ethernet...restart...there she goes...the internet finally shows up.

WTF people??

anybody have a clue?

JohnM15141 · Apr 28, 2003, 01:13 AM

Originally posted by pamelah:
you've got one pissed of switcher here right now. My internet decided to totally crap out on me today. I'm not going through the whole story but this is what you need to know.

i was on the internet one minute...and the next minute it was down. I made NO changes to my system to cause this to happen.

I unplug the cable modem and replug it....didn't fix it. I played with settings. Didn't fix it. I ignored it for a while...maybe it's just shaw. Still nothing hours later.

i call shaw. They said everything is fine on their end at that they can see all my stuff and it seems like it should be working. they put me through a few tests...i can ping to my PC on the network, and I can ping to the airport extreme base station..I can't ping to apple.com or any other site for that matter..I was transferring files from my PC (hardwired to airport base station) to my MAC (wireless) with no problems. But no internet. They say, read your airport manual...maybe it'll say something in there. read it. nothing.

tried every setting possible....all the network tools...nothing.

i call apple...sorry closed.

So finally now, I decide to just hardwire my MAC straight to the cable modem...change the settings to ethernet...restart...there she goes...the internet finally shows up.

WTF people??

anybody have a clue?

Since you can connect to the Net through your PB's ethernet port now, you should reconnect your AE Base back to your Ethernet, disconnect your PB and run AirPort Setup assistant again(If you wish you can reset your AE Base before you start just to clear any errant settings.) See if the same thing happens?

pamelah · Apr 28, 2003, 01:16 AM

not sure i feel like going through the hassle you know? this is the exact god damn reason i left the PC world. I think I've been had.

I read all the apple AE forums and so many people seem like they're having a problem with this stupid thing. I can't find a post that has the same problem as me though.

i would assume the problem is with the base station then? since I can hook up hardwired...
I'm new to mac's so i'm just using common sense, not experience?

JohnM15141 · Apr 28, 2003, 01:25 AM

Originally posted by pamelah:
not sure i feel like going through the hassle you know? this is the exact god damn reason i left the PC world. I think I've been had.

I read all the apple AE forums and so many people seem like they're having a problem with this stupid thing. I can't find a post that has the same problem as me though.

i would assume the problem is with the base station then? since I can hook up hardwired...
I'm new to mac's so i'm just using common sense, not experience?

I've been in similar situations and I got just as mad as you are now. But once I calmed down and approached the problem rationally I usually discovered the problem which most of the time turned out to be something I was unaware of, which made me angry again at my AirPort Base Station and Mac, but once I got it all working again I was very happy, because it is so cool!

So first off, how is your Cable Modem, PC, and Mac connected? Secondly, does your Cable Modem have its own address? Or Does something act as DHCP router, do you need to manually assign addresses?

Mastrap · Apr 28, 2003, 01:30 AM

As brutal as that might sound, a hard reset of the base station might do the trick. Hard reset meaning taking the plug out and letting the bugger reset itself.

pamelah · Apr 28, 2003, 01:39 AM

tried this suggestion...*again*.....just in case...

" Since you can connect to the Net through your PB's ethernet port now, you should reconnect your AE Base back to your Ethernet, disconnect your PB and run AirPort Setup assistant again(If you wish you can reset your AE Base before you start just to clear any errant settings.) See if the same thing happens?"

...still the same problem.

And for the next two posters I thought i made how I was connected pretty clear...but here it is as clear as day:

cable modem--AE base station--MAC wireless/PC hardwire

they tell me at my ISP that the AE is acting as the router and has a 10.blah blah addess.. and I'm using DCHP which is automatically assigning addresses.

pamelah · Apr 28, 2003, 01:43 AM

Originally posted by Mastrap:
As brutal as that might sound, a hard reset of the base station might do the trick. Hard reset meaning taking the plug out and letting the bugger reset itself.

did that. twice.

Like i said. I've done it all.

re-read my problem again people...you're all on the wrong track....i can network THROUGH the two computers..i just can't access the INTERNET....(Including mail)

it's got to be a setting or that the AE is just fu$ked.

Mastrap · Apr 28, 2003, 01:46 AM

If your PC is connecting without trouble through your base station and the Mac isn't its beginning to look like a hardware fault with the wireless part of the base station IMO. Are you getting any signal on your signal meter at all?

One thing worth trying might be downloading MacStumbler (374k) and see if that actually manages to see your wireless network in the first place.

pamelah · Apr 28, 2003, 01:51 AM

Originally posted by Mastrap:
If your PC is connecting without trouble through your base station and the Mac isn't its beginning to look like a hardware fault with the wireless part of the base station IMO. Are you getting any signal on your signal meter at all?

One thing worth trying might be downloading MacStumbler (374k) and see if that actually manages to see your wireless network in the first place.

i'm not sure what you're getting at, but this should clear it up. I can transfer files between the two computers via the network connection (mac being wireless and pc being hardwired....both to the AE) but neither computer can connect to the internet/mail.

signal meter is almost at 100%

it isn't anything like that. it has something to do with being able to access domains or something...and i dont know if that's a software thing...a settings thing...or a firmware thing.

Karim · Apr 28, 2003, 01:53 AM

Apple has issued three updates to the basestation firmware since it was produced only a few months ago.

Part of the problem was the DHCP lease timing out prematurely and would cause the symtoms you were seeing.

I suggest you download the latest Airport update which includes the latest 5.04 firmware and update the basestation. See if that helps.

pamelah · Apr 28, 2003, 02:03 AM

Originally posted by Karim:
Apple has issued three updates to the basestation firmware since it was produced only a few months ago.

Part of the problem was the DHCP lease timing out prematurely and would cause the symtoms you were seeing.

I suggest you download the latest Airport update which includes the latest 5.04 firmware and update the basestation. See if that helps.

did that when i originally installed it a couple of days ago,

JohnM15141 · Apr 28, 2003, 02:54 AM

Originally posted by pamelah:
tried this suggestion...*again*.....just in case...

cable modem--AE base station--MAC wireless/PC hardwire

they tell me at my ISP that the AE is acting as the router and has a 10.blah blah addess.. and I'm using DCHP which is automatically assigning addresses.

Is your Cable Modem plugged into your LAN Port or your WAN Port. Do you have the correct information entered for PPPoE?

It looks to me like you have an address conflict. Your Base station is not directing Ethernet Traffic to/from your Cable Modem.

Maybe you really should follow the advice of your Cable provider and read your Manual.

Also the AirPort Help menu has lots of information on how to correctly install a Cable Modem on your AirPort Network.

There are lots of things you can try. I doubt there is anything physically wrong with your AE Base, it would be annunciated by the lights on it, most likely its a software setting.

So you need to do some troubleshooting and keep calm.

Try removing the PC from the LAN port and try just the Mac. You could also try manually assigning address to each Device/PC on your Network.

Do you have an Ethernet Hub, you can try setting up your Net through the Hub connecting your Modem to the Hub instead instead of the WAN port.

djjava · Apr 28, 2003, 07:37 AM

Originally posted by pamelah:
did that when i originally installed it a couple of days ago,

you need to also make sure that your cable modem *can* support wireless internet. Some cable modems clearly state, tho not sure if it's valid, that they don't support wireless routers.

especially the case with older modems.

videian28 · Apr 28, 2003, 07:40 AM

I was wondering where the review from you was... hope all gets going for you quicky.. strange problem indeed

TAZ · Apr 28, 2003, 08:51 AM

OK, before we go crazy and begin calling computer names we should probably calm down a bit and think through the problem.

Do you have any firewalls installed? When I installed mine it wiped out my ability to communicate with the base station.

Have you tried unplugging the PC to see if that has any effect on the communication? I had a difficult time setting my base up with a router and a PC connected. I ended up having to manually assign the DCHP server address as the routers. Maybe you can manually enter in the address of your ISP as your DCHP.

Have you checked to see what kind of network set up you have established? Maybe somehow while transferring files your settings were changed to peer-peer or something that would cause the base to ignore the internet and only look for other computers on your network.

Have you checked to see if the addresses of your ISP are correctly set on the base station? Maybe when you starter exchanging files it took the address of your PC as an ISP or something wierd along those lines and is ignoring your true ISP.

Honestly, if you were surfing fine before you connected your PC and began file transfers it sounds like that is the process you need to be analyzing for the fault. What did you do to initiate the file transfer?