[mmurray]

This doesn't seem to have been covered here.
What do people make of it ?

http://www.macnet2.com/

Michael

[Tom Rudderham]

Wow that sucks! I've never seen anything like that before. Usually it might get damaged in the post, but Apple taking hammers to their own Powerbooks?!

[GlobalNomad]

Originally posted by mmurray:
This doesn't seem to have been covered here.
What do people make of it ?

http://www.macnet2.com/

Michael

I don't see anyone ever taking a hammer to one of thoes 17" PowerBooks. I just don't belive it. Especially someone that works at Apple. I choose not to belive it


That thing about the chocolate isn't so significant and he seems to rant on about it to much... Read his article (the longer one... the 3rd one) Ever other paragraph is how they released data. Pfft

I don't see Apple doing that... Why would they?

[AssassyN]

Man, seems I clicked it after he took the video down for recompressing, but from what I read, that's quite scary. Obviously not a usual occurance, but terrible nonetheless.

[GlobalNomad]

Originally posted by AssassyN:
Man, seems I clicked it after he took the video down for recompressing, but from what I read, that's quite scary. Obviously not a usual occurance, but terrible nonetheless.

Video...
What Video?
*goes back to find this so called Video

[mmurray]

Originally posted by GlobalNomad:
Video...
What Video?
*goes back to find this so called Video

Here is the `after I sent it to Apple' video

http://macnet2.com/powerbook.html

and the `before I sent it to Apple' photo's

http://homepage.mac.com/macnet2/PhotoAlbum14.html

Michael

[AssassyN]

Originally posted by GlobalNomad:
Video...
What Video?
*goes back to find this so called Video

Yeah, he videoed what happened to it for proof, but see on the site, it says to check back for it about 5pm.

EDIT: Seems the man himself has spoken above me.

[Crusoe]

This guy broke his screen due to a mix of defects and culpable negligence.

I would concur that a misaligned hinge could cause 1 latch to catch and cause enough pressure to crack the screen but not without decent force. Heck my screen is warped from repeatively opening it with my right hand on the right corner of the screen. This guy should have waited for his morning coffee to kick in before grunting open his PB with excessive force.

Not likely to get it fixed under warranty even if he did report the hinge problem already. The pictures provide no evidence of what happended just the consequence.

Definitely a bad sitchiation (sp intentional).

[mmurray]

Originally posted by Crusoe:
This is bizarre. I saw perhaps one of the earlier parts of this story (or is this a copy cat?) stating this guy woke up, went to open his PB and crack. He said the hinge was misaligned from the git-go and that one of the latches didn't release, causing just enough pressure to crack the screen.

Link doesn't show the rest of the stories. Is this guy saying he sent it in for repair and it came back like this? I smell fish. This guy broke his screen due to a mix of defects and culpable negligence.

I would concur that a misaligned hinge could cause 1 latch to catch and cause enough pressure to crack the screen but not without decent force. This guy should have had his morning coffee before grunting open his PB with excessive force.

Not likely to get it fixed under warranty even if he did report the hinge problem already. The pictures provide no evidence of what happended just the consequence.

Definitely a bad sitchiation (sp intentional).

The story as I understand it was that the screen broke along the lines that you have said. Then he asked Apple for a repair and they said no. Someone on one of the forums suggested he try his credit card company and they agreed to cover it. So he is covered for a new machine without need of a warranty repair. Then Apple asked him if they could look at it and he sent it in. Then all the other stuff follows about them sending it back trashed and also apparently telling somebody, who posted it on the web, that it was his fault etc.

I may have some of this wrong I am dragging it out of my not very reliable memory.

- Michael

[djjava]

Originally posted by mmurray:
This doesn't seem to have been covered here.
What do people make of it ?

http://www.macnet2.com/

Michael

just watched that video... boy does that break my heart. thankfully, this appears to be an isolated incident. I hope no one else goes thru this, and I can't imagine the pain that this poor guy is going thru. I could barely afford my PB17, i can't image going through this, and seeing my $3500 investment sharing the same fate as that old man in the mountain.

[royal]

He broke it himself, he is just trying to get a new one at no charge from Apple. What a wimp!

[mmurray]

Originally posted by royal:
He broke it himself, he is just trying to get a new one at no charge from Apple. What a wimp!

He's getting a new one from his credit card company - why would he bother with Apple ?

Michael

[Arch.]

He probably just took pictures of someone elses that had not been droped so that he could claim it as damaged....I dont buy the self destructing screen thing... the ripples along the cracks when he closes and opens it are neat looking.

[MacNStein]

Who should I believe? A company with an impeccable record like Apple's? Or, some guy on the Net with a DV recorder, some pics of someone else's PB, and a PB that he himself probably dropped?

PULEEEASE... I've seen better fakes than this from 15 year-old juevies.

[beanman]

I just don't have a good feeling about this guy. I understand that he has the before and after proof, but I kind of feel like I'm watching a Billie Mays commmercial. Based on that, I just have a hard time swallowing this story, much like a product that Billie Mays tries to sell me on TV. It would seem more plausable that he did something to it and is passing the blame off on Apple.

I'm not trying to defend Apple, but based on the evidence this guy has offered, I just don't buy the story.

[xylon]

Originally posted by beanman:
I just don't have a good feeling about this guy. I understand that he has the before and after proof, but I kind of feel like I'm watching a Billie Mays commmercial. Based on that, I just have a hard time swallowing this story, much like a product that Billie Mays tries to sell me on TV. It would seem more plausable that he did something to it and is passing the blame off on Apple.

I'm not trying to defend Apple, but based on the evidence this guy has offered, I just don't buy the story.

Indeed, listening to him speak in the video, he sounds very much like a disgruntled kid who isn't getting what he wants. But that's just opinion. What I find very interesting is the "proof" he provides. None of the pictures taken before he sent the computer in focus on the areas of concern (where Apple placed the little red tags in the video). All the photos are taken such that you can't see the areas that he points out in his video. While this may just be an oversight, it is a bit suspicious. And as for those lines that he can't get out, that's from the screen/lid rubbing against the case. I had them briefly once when I forgot to put my screen protector on but (thankfully) was able to rub them out.

This guys story just doesn't seem to add up. However, I could be wrong and in that case I'm sorry to hear how he has been treated.

[BkueKanoodle]

Originally posted by MacNStein:
Who should I believe? A company with an impeccable record like Apple's? Or, some guy on the Net with a DV recorder, some pics of someone else's PB, and a PB that he himself probably dropped?

PULEEEASE... I've seen better fakes than this from 15 year-old juevies. [/QUOTE]

Impeccable Record? Thats a laugh. Do I need to dig up threads about pb coming back from Apple with more damage then they went in with? How about threads about people on their 3rd or 4th powerbook, trying to get a non defective unit?

Once again, irrational idolatry of Apple has reared its ugly head. What is is about the myth of Apple that makes people forget they are a computer company just like all the others, with staff who are also people, some good, some bad?

Blind faith to a corporation is unexcusable. Regardless of what you think, it is quite possible these events happened exactly as the poster described. But there is a certain element in the Mac community that will immediately dismiss any negativity towards Apple. Sounds very much 1984 to me.

In any case, one of the rumors going around was the reason for the delay on the 17 is that Apple discovered problems with the massive screen not being strong enough to handle the forces applied to it in NORMAL use. Perhaps there are still some issues. I find that more likely then somebody who has been involved in the mac community or a long time trying to "scam" apple. After all its not like he was trying to make any money of of it.

He spent 3500 for a notebook, even if he had cracked it himself, his CC company would have covered the damages. Instead he goes through a lot of effort to alert people what happened and tell his story.

Sorry, but con artists usually don't want a lot of attention on them when they are pulling a scam.

Certain groups of individuals in the mac community alway force me to pull out my old tagline for posterity sakes, so here it goes again. (i know its getting trite, but oh well.)

Think Diffferent. (Unless you happen to think differently then the cult of apple.)

[BkueKanoodle]

Originally posted by xylon:
... What I find very interesting is the "proof" he provides. None of the pictures taken before he sent the computer in focus on the areas of concern (where Apple placed the little red tags in the video). All the photos are taken such that you can't see the areas that he points out in his video. While this may just be an oversight, it is a bit suspicious.

Maybe he didn't focus on those areas when he sent the system in because there was nothing wrong with those areas. Why would it cross his mind to take a shot of one of the corners if it was perfectly fine prior to Shipping? Now if he had good clear shots of the post apple damaged areas from before he sent it off, then it would make me suspicious, as he would be drawing attention to areas that weren't broken (At least not yet)

[poster123]

Originally posted by beanman:
I just don't have a good feeling about this guy. I understand that he has the before and after proof, but I kind of feel like I'm watching a Billie Mays commmercial. Based on that, I just have a hard time swallowing this story, much like a product that Billie Mays tries to sell me on TV. It would seem more plausable that he did something to it and is passing the blame off on Apple.

I'm not trying to defend Apple, but based on the evidence this guy has offered, I just don't buy the story.

I have not seen the videos, but from what I know, Apple was able to determine that the damage was not from a manufacturing defect but from a sharp blow(s)/impact(s). Apple probably used balistic analysis or some other technique (basically using physics). Think of forensic analysis. My understanding that it was from more than one blow/impact. Whether intentional or accidental, I do not know.

I do not work for Apple and am not associated with Apple. Take what I say with a grain of salt, but I am pretty confident in the information (it is not from any rumor sites or boards). Apparently the poster that you alude to at MacNetv2.com, or whatever the site is called, had their IP logged when posting, and that IP address appears to have been shared with Apple Computer Inc. It also appears Apple has been doing some "electronic" research on it own to try to determine who the poster is, perhaps to try to find out how they found out about the situation.

The evidence that I am aware of tends to support Apple Computer in this case. I happy the the owner of the PB was able to get a replacement (if it was truely a defect), but if the damage was due to negligence or mishandlnig, then the owner has commited fraud and should be charged accordingly. Of course he would probably never be charged since it is small potatoes to the credit card company.

[OpenStep]

Credit card companies are great if you have an enhanced card with the extra features. My PBG4 that I dropped was within the 90 days I bought it and Mastercard paid for the total repair. Any new systems that I buy now I use that Mastercard cause the original warranty is also doubled by the credit card company.

[MacNStein]

BkueKanoodle,

Take your "Orwellian" nonsense and shove it.

Yes, Apple has made mistakes. But in the overall scheme of things they're truly a top notch company. This guy bashed his PB and he wants Apple to pay for it. At most, he should try to get his Homeowner's insurance to cover it. It's not Apple's responsibility. Hell, I think it's stupid for CC companies to cover this kind of idiocy, even if they do have insurance. It's stupidity like his that makes everything more expensive for the rest of us... that jacka$$.

Yes, people do scam and yell about it. Then they expect big companies to pay them to shut their mouths, so that the companies won't get any bad press. It's blackmail and fraud. And it's very common.

[BkueKanoodle]

Originally posted by poster123:
I have not seen the videos, but from what I know, Apple was able to determine that the damage was not from a manufacturing defect but from a sharp blow(s)/impact(s). Apple probably used balistic analysis or some other technique (basically using physics). Think of forensic analysis. My understanding that it was from more than one blow/impact. Whether intentional or accidental, I do not know.

Ballistic Analysis? Your kidding right? Apple repair techs are nothing different then any other computer repair technicians out there. (you can call them engineers uf you want, but you and I both know that a title means nothing")

I seriously doubt this decision was based on anything other then what a couple of Apple techs "think" happened. Sorry but I really believe apple dropped the ball here. Of course they are going to determine it wasn't from a defect. Apple has always denied engineering defects until faced with a preponderance of evidence.

Anyone remember Apple denying the cube cracks were a problem at first? Or the time that the AC adapters started catching fire? Apple response: "We have only recieved 6 reports of this happening, but you can turn yours in for a new one if you want"

The only way to get past a he said/ she said situation would be to have the notebook evaluated by an independent 3rd party expert.
Until that time, Apple claims are pure conjecture. Frankly, the original poster is the only one who would know what really happened. But apparentlythe word of an individual who has been a big mac supporter for many years isn't enough for you, so 3rd party is the only way to go.

[BkueKanoodle]

Originally posted by MacNStein:
BkueKanoodle,

Take your "Orwellian" nonsense and shove it.

Yes, Apple has made mistakes. But in the overall scheme of things they're truly a top notch company. This guy bashed his PB and he wants Apple to pay for it. At most, he should try to get his Homeowner's insurance to cover it. It's not Apple's responsibility. Hell, I think it's stupid for CC companies to cover this kind of idiocy, even if they do have insurance. It's stupidity like his that makes everything more expensive for the rest of us... that jacka$$.

Yes, people do scam and yell about it. Then they expect big companies to pay them to shut their mouths, so that the companies won't get any bad press. It's blackmail and fraud. And it's very common.

I guess you were there, huh. So you can call this guy a liar, because you know exactly what happened.

Be careful what you say in print, it can be consider slander.

Perhaps you could give me driving directions to the local Apple re-education center. I see it worked wonders for you.

Let me start practicing my chant now

"Apple is Great.. Apple will never do sometihng wrong, Apple is infallible, Glory be to Jobs, Death to those who oppose apple, Apple is not a multinational corporation out to make a buck, they really do care about me...please, please, please let that be true"

Welcome to the Machine.

[xylon]

Originally posted by BkueKanoodle:
Maybe he didn't focus on those areas when he sent the system in because there was nothing wrong with those areas. Why would it cross his mind to take a shot of one of the corners if it was perfectly fine prior to Shipping? Now if he had good clear shots of the post apple damaged areas from before he sent it off, then it would make me suspicious, as he would be drawing attention to areas that weren't broken (At least not yet)

I agree to an extent. However, in his video he uses the pictures as evidence to the fact that Apple is responsible for the damage to his computer. Yet these pictures he provides do nothing to show that his computer was in mint condition before he sent it in.

You're right though, why would anyone take a picture of the corner of the PB, especially if it's unflawed? Yet to that same point, he's taken pictures of the pristine bottom of both his 17 and 12 inch computers, for no apparent reason. Is it hard to assume then that he'd take a shot fo the side of the PB, perhaps to show the various ports?

I agree completely, however, with your point about Mac users trend toward dismissing negative points about Apple. Apple is still a company out to stay afloat and may need to step on feet to do so. Yet, this mans evidence isn't thorough enough to eliminate doubt. There are still holes in his story that remove the stability of his argument.

Like I said before, if I'm wrong, I hope that he gets taken care of.

[GlobalNomad]

It made me sick to see a PowerBook in that condition!

I wouldn't even treat a LC II like that. I can not belive a company such as Apple would do something like this. I beilve this guy is trying to pull everyone leg...

Look how he treats that computer in the Movie. Its hard to belive that he didn't cause any damage... Look how he cloeses the screen... Look how he places it on the table... Look at how he handles it....


OH THE HUMANITY!!!!!

[acadian]

The only one who really knows what happened is John himself. Either way, the whole situation could just be a result of karma, after all, John hasn't been the nicest guy himself in the past.

[xylon]

Originally posted by acadian:
The only one who really knows what happened is John himself. Either way, the whole situation could just be a result of karma, after all, John hasn't been the nicest guy himself in the past.

Really?? How so? (I hear the rumor mill cranking it up another level)

[poster123]

Originally posted by BkueKanoodle:
Ballistic Analysis? Your kidding right? Apple repair techs are nothing different then any other computer repair technicians out there. (you can call them engineers uf you want, but you and I both know that a title means nothing")

Perhaps I should have not used the phrase "Ballistic Analysis". I did not mean the form the FBI might use where they actually fire a weapon at a target. However, different types of impacts have specific signatures that they leave at evidence, and not all of them take much training to recognize.

I did get to watch one of the videos, interesting. However, what do you think the odds are that an Apple Tech, who handles these machines all the time, would be rough enough to do that much damage? Let's say a tech did do the damage. Normally most operations have some quality control, perhaps Apple does not, but I would be suprised if they did not. Normally it is smaller companies that skip on QC. It is usually cheaper to have QC than not to have QC when dealing with large volumes. I wonder if Apple ever verifies that a repair has been completed? What do you think? Also, what type of impact or action do you think would cause the screen crack? Maybe the Apple tech used his/her hammer or screwdriver handle.

Since you mentioned the Cube, I will address that somewhat. I have a Cube and it needed repair, twice. I never had any problem with Apple and their response was top notched. Now I did not have the lines in the clear plastic, but I can understand that it was an issue with the molding process. I only fault Apple for, a. not noticing it before full production, and b. being the way they were for a premium priced machine. The problem affected a subset of Cubes, of which I would be interested in actually percentages. The Web has a way of magnifying the voice of tiny majorities and blowing things out of proportion. Was it 10% of Cubes, 20%, 95%, I do not know. Do you?

Like I posted earlier, if the damage was due to no actions on his part, then I am happy he got a full replacement. If something like that came in for repair, it would definitely make the rounds as being unusual. It would probably be given to an engineer to look at to ensure there was not an inherent problem with the design or material which was somehow overlooked. Also, I have met some extremely intelligent techs in my life.

[AssassyN]

Man I just watched that video and I fully believe it, sad but true.

He has no reason to lie, his credit card is covering regardless of what Apple does. It may be a one in a million chance that some employee gets furious and does that, but it could happen.

[BkueKanoodle]

Originally posted by poster123:
Perhaps I should have not used the phrase "Ballistic Analysis". I did not mean the form the FBI might use where they actually fire a weapon at a target. However, different types of impacts have specific signatures that they leave at evidence, and not all of them take much training to recognize.

I did get to watch one of the videos, interesting. However, what do you think the odds are that an Apple Tech, who handles these machines all the time, would be rough enough to do that much damage? Let's say a tech did do the damage. Normally most operations have some quality control, perhaps Apple does not, but I would be suprised if they did not. Normally it is smaller companies that skip on QC. It is usually cheaper to have QC than not to have QC when dealing with large volumes. I wonder if Apple ever verifies that a repair has been completed? What do you think? Also, what type of impact or action do you think would cause the screen crack? Maybe the Apple tech used his/her hammer or screwdriver handle.

Since you mentioned the Cube, I will address that somewhat. I have a Cube and it needed repair, twice. I never had any problem with Apple and their response was top notched. Now I did not have the lines in the clear plastic, but I can understand that it was an issue with the molding process. I only fault Apple for, a. not noticing it before full production, and b. being the way they were for a premium priced machine. The problem affected a subset of Cubes, of which I would be interested in actually percentages. The Web has a way of magnifying the voice of tiny majorities and blowing things out of proportion. Was it 10% of Cubes, 20%, 95%, I do not know. Do you?

Like I posted earlier, if the damage was due to no actions on his part, then I am happy he got a full replacement. If something like that came in for repair, it would definitely make the rounds as being unusual. It would probably be given to an engineer to look at to ensure there was not an inherent problem with the design or material which was somehow overlooked. Also, I have met some extremely intelligent techs in my life.

All good points, and I agree with you on most things. I only brought up the cube becasue when reports first came in from users about it, they denied the whole thing. Nor do I think the extra damage was intentional on apples techs parts. It could have been damaged in shipping, it could be that indeed the unit was defective and it caused more problems when an apple tech was working on it. Who knows.

People have reported systems coming back from apple all banged up before, so why do some people act like this could never happen?


To the person who said John was handling his computer rough in the video, I disagree. while many here handle their laptops like it was a gift from heaven, the avergae user does not. I spend all day dealing with computers, and I've had the "honor" (sarcasm) of using and supporting over 3000 laptops in the last 5 years and I can tell you he was not doing anything out of the normal usage when he was showing it off. Laptops are tools, not items to be placed on a shrine. They should be able to handle normal movements. I have yet to find a single laptop that would be damaged by that kind of NORMAL treatment.

Reading through some posts on his website by other users, there were some individuals who do have experience in mechanical engineering that said the cracks were exactly where you would expect them to be if the screen broke as John claims. I don't know if this is true, but again, considering that apple was rumored to have had a problem with the structural integrity of the screen during pre production, it wouldn't surprise me if they still had some bugs to work out. As so many like to point out, these are Rev. A machines

[MacNStein]

I guess you were there, huh. So you can call this guy a liar, because you know exactly what happened.

Be careful what you say in print, it can be consider slander.

Actually, when false comments are made in print it's called libel.

1 a : a written statement in which a plaintiff in certain courts sets forth the cause of action or the relief sought b archaic : a handbill especially attacking or defaming someone

Besides, I didn't have to "be there". I think it's pretty obvious. The guy dropped his PB down a flight of stairs or something and he's trying to get Apple to cover it or trying to get something else for nothing.

BTW, next time you feel that "Big Brother" isn't doing all they can do or that there's some type of conspiracy, remember that those profits these companies make go into R&D for the new toys that so many spoiled techno-brats just can't live without... and they have to pump them out at a rate that keeps said brats happy.
Don't complain about the size of the "vicious dog" that's opressing you. After all, you're one of the people that's been feeding it and keeping it around.

[stevesnj]

So what some might be trying to say here but I'm not afraid to say is that some feel that this guys motive is to spend $3,200 on a computer take pics (including it being delivered, strange to me) use his computer, purposely crack his screen just so he can prove how unreasonable that Apple is. It seems since this is in his possesion it is his fault until he can prove that it is a defect with this SINGLE unit.

Also I have seen nothing but his side of the story...did he ever provide Apple's side except through his own words? If I missed it please someone show me. I believe this is a true story though there is a bad ring to it but if it is a fabrication than this guy needs to be immediately thrown into a loony bin because he is one fry short of a Happy Meal.

FYI...he has also posted this on other MAC forum sites.

[OpenStep]

Wait a minute, if it came back from Apple why didn't it come back in a big brown cardboard box that Apple uses for AppleCare repairs?

[OwlBoy]

Originally posted by OpenStep:
Wait a minute, if it came back from Apple why didn't it come back in a big brown cardboard box that Apple uses for AppleCare repairs?

Yeah, I had to send my 12 incher in in a box that Apple sent me.

-Owl

[xylon]

Originally posted by stevesnj:
So what some might be trying to say here but I'm not afraid to say is that some feel that this guys motive is to spend $3,200 on a computer take pics (including it being delivered, strange to me) use his computer, purposely crack his screen just so he can prove how unreasonable that Apple is.

Hmmm, nope. I think what people are saying is that this guy bought his laptop, cracked it and is looking to get it replaced. They are arguing that he is simply trying to get a replacment for the computer he broke (accidentaly or not) not that he purposefully broke his computer with the intent of sending it back in the hopes that Apple would reject him and he could prove how inane Apple's quality control and tech support is.

[BkueKanoodle]

Originally posted by MacNStein:
Actually, when false comments are made in print it's called libel.

1 a : a written statement in which a plaintiff in certain courts sets forth the cause of action or the relief sought b archaic : a handbill especially attacking or defaming someone

Besides, I didn't have to "be there". I think it's pretty obvious. The guy dropped his PB down a flight of stairs or something and he's trying to get Apple to cover it or trying to get something else for nothing.

BTW, next time you feel that "Big Brother" isn't doing all they can do or that there's some type of conspiracy, remember that those profits these companies make go into R&D for the new toys that so many spoiled techno-brats just can't live without... and they have to pump them out at a rate that keeps said brats happy.
Don't complain about the size of the "vicious dog" that's opressing you. After all, you're one of the people that's been feeding it and keeping it around.

You are real piece of work.. I never said Apple was out to screw him. More I was refering to the cult of apple, the zealots like yourself who pledge yourself to Apple and could never admit that they might be guilty of crappy customer service and covering their own buttts.

Honestly I am all for Corporations making a buck, I know this because I am a high level manager for one, and my bottom line is directly related to theirs. Howevever, you never do it at the expense of their customers.


If you read any of this guys writings for the last couple years, you would see that that he is a very outspoken supporter of the Apple platform. His credit card company is going to pay for this regardless, so he has no incentive to lie. Instead he finds his reputation trashed by ignorant people who pretend to know exactly what happened.

All company's need to be held accountable to their customers. The only way they willl do that in cases like this is a little bad publicity. Apple is no exception

[Joshua]

Take a look at the box he shipped it in--it's clearly been beat to hell in the shipping process. I tried setting my new 17" back into its original box and there's quite a bit of wiggle room; if it went through a standard carrier like FedEx or UPS I can definitely seeing it arriving in a pretty sad state.

Also, those red tags are used by companies/mail rooms to show existing damages to cover their own backs if something is damaged in shipping. I attend/work at a small private college, and our packages are marked in much the same way when they arrive damaged at the mail room.

My guess is that this guy wasn't too worried about safely packing his already-damaged PowerBook, and when it went through the system as something obviously of value (in the original Apple box), the lackeys at UPS or FedEx decided to play kick-the-box.

[Ryan1524]

Originally posted by BkueKanoodle:
Maybe he didn't focus on those areas when he sent the system in because there was nothing wrong with those areas. Why would it cross his mind to take a shot of one of the corners if it was perfectly fine prior to Shipping? Now if he had good clear shots of the post apple damaged areas from before he sent it off, then it would make me suspicious, as he would be drawing attention to areas that weren't broken (At least not yet)

i agree. this is a very good point. it would be very odd if he knew which areas would be damaged after the return. the fact that he didn't take any pics of those areas indicates that there weren't any problems. besides, if he 'borrowed' someone's PB to take pics with, what about those cracks on the screen? surely there are no two 17" with identical cracks on the screen.

i tend to belive this guy because as someone here said, a con artist would prefer to stay invisible. this guy tries to attract as may attention to himself.

i've read many many stories of units coming back with even more damage. and i wouldn't be surprised of this is just another example of the case.

[MacNStein]

BkueKanoodle,

"Cult of Apple"?? I'm a switcher who's owned an Apple for less than 2 months now. All I've ever owned before now was a PC. In fact, until very recently, I thought that Apples were under-powered garbage. Though, through my exposure to OS X and the new AlBooks I've had to recant my former statements and go with the (IMO) better platform. This isn't a situation that is directed towards any company in specific, but to all tech comapanies trying to survive in our "get something for nothing" "it ain't MY fault" culture.

Everyone wants to shift blame and claim that some big company is putting the screws to them. Listen, I've worked in computer service for over 12 years and I've NEVER seen a case of what this dude is alleging from ANY company, and I've heard or witnessed virtually any and everything you could possibly imagine about this business. And I've seen customers try to pull BS schemes that most people couldn't even imagine.

Customer: "Yes sir, it was dead when I took it out of the box. I just took it out, plugged it in, and it didn't work."

Me: <opens suspiciously light PC case, silently noting that the seal was already broken> "Ummm... we have a problem here..."

Customer: <acting a little nervous> "What's the problem?"

Me: "Where's the motherboard, hard drive, video card, and all the other internal components?"

Customer: "I don't know..."

BTW, the seal (that was intact when the customer bought the PC) said "24Hr Burn-In QC OK".

My comments are made and directed at the losers that make mistakes or have accidents and try to blame the company that made/sold them the product. I have even less respect for those who sabotage for their own gain and then try to get some company to pay for their crooked behavior.

This guy with the PB hasn't shown any amount of concrete proof of his claims. No Apple paperwork, and his pictures could have been of any 17, no real proof. Sorry, everything the guy has claimed is suspect and in my lengthy experience with PC companies I've never seen any company do what he claims that they did with any product, period. Not even Packard-Bell, which IMO, was the worst of the bunch.

[BkueKanoodle]

As a switcher, I'll excuse you, your new.

But do your research on this guy. He is not trying to scam anybody. Look at his history of supporting the mac. He likes them so much he's run his own website devoted to them. Hardly someone whose out to try and rip apple off.

I too have seen case's where customers have tried to rip off companies, but I don't think this is one. I've said this before , I don't necessarily think Apple techs are to blame here either. Its quite possible it was damaged in shipping.

Having been following his case since before he sent this powerbook in, I also know this guy is taking the same stance as before he sent it in. All he wanted was apple to cover the screen crack which he believes, and I would agree (as I've said in past posts, Apple was reported to have this exact problem with early production models. Hence the delay) Now all of a sudden he gets it back and its all beat up?

Hang around this forum long enough my friend, and you'll hear this is not the first case of powerbooks coming back from Apple service in worse shape then when they went in.

[BkueKanoodle]

Originally posted by BkueKanoodle:
As a switcher, I'll excuse you, your new.

But do your research on this guy. He is not trying to scam anybody. Look at his history of supporting the mac. He likes them so much he's run his own website devoted to them. Hardly someone whose out to try and rip apple off.

I too have seen case's where customers have tried to rip off companies, but I don't think this is one. I've said this before , I don't necessarily think Apple techs are to blame here either. Its quite possible it was damaged in shipping.

Having been following his case since before he sent this powerbook in, I also know this guy is taking the same stance as before he sent it in. All he wanted was apple to cover the screen crack which he believes, and I would agree (as I've said in past posts, Apple was reported to have this exact problem with early production models. Hence the delay) Now all of a sudden he gets it back and its all beat up?

Hang around this forum long enough my friend, and you'll hear this is not the first case of powerbooks coming back from Apple service in worse shape then when they went in.

PS they say smokers who quit are the most zealotous of the anti smoker bunch. Being a switcher doesn't stop you from becoming one of the army of Apple.

[MacNStein]

Well, since I'll be doing any and all service on my own PB, I very much doubt that I'll have similar problems. In fact, if any of you guys want to get someone other than Apple to fix or upgrade your `books you can send them to us. I KNOW we handle all products that come into our store with tender-loving care.

[Mac Zealot]

Look, apple is NOT as reputable as I would like to think, and definately not half as good as you say.

Example 1: I sent in my cinema display, 3 weeks later it came back to me with no LCD... I'm not kidding at all.

Anyway, I've heard of more then one story, if you think that apple is suddenly so reputable you will only be going against the experiences of many well-respected people here, who will probably post their replies later.

I seriously believe this guy.

[OwlBoy]

I sent my 12 inch PB in for repeairs to the screen not closing securely, trackpad buttons sticking, and a high pitched wineing noise, all things is came with.

I was told I would have it in a week or so.

It sat at Apple waiting for parts for a MONTH.

I ended up calling a last time, and got a replacement.

But a month for parts? That the company makes them self? That is ridiculous.

Though my replacemenet in problem free, and I am happy now.

-Owl

[lfrog2]

Originally posted by OwlBoy:
I sent my 12 inch PB in for repeairs to the screen not closing securely, trackpad buttons sticking, and a high pitched wineing noise, all things is came with.

I was told I would have it in a week or so.

It sat at Apple waiting for parts for a MONTH.

I ended up calling a last time, and got a replacement.

But a month for parts? That the company makes them self? That is ridiculous.

Though my replacemenet in problem free, and I am happy now.

-Owl

Actually, Apple probably has a supplier for some subcomponents. So, you got a completely new machine? You might be suprised how many suppliers are needed sometimes and what those suppliers provide. Also, believe it or not, your machine was not number one priority, Steve's was. Next time, call sooner so you can get the replacement sooner.

[BkueKanoodle]

Originally posted by Mac Zealot:


Example 1: I sent in my cinema display, 3 weeks later it came back to me with no LCD... I

Sorry, don't mean to make fun of your situation, BUT THAT IS FUNNY ! I would have died laughing if I saw that.

[Mac Zealot]

Bkue.. it was pretty funny... I have the pics somewhere.

Luckilly the monitor was replaced pretty much instantly.. It was both weird scary and funny at the same time.

[Karim]

I have dealt with Apple since 1977. They have repaired my computers, replaced them, once on an Apple ][ they (I went to the factory) retrofitted it and it later became standard on production models.

They replaced a computer lost in the mail, they fixed a Tibook with a paint problem, I had to haggle but not much.

They generally do a good job. That has been my experience. Every once in a while you will get a bad Apple and maybe a bad at Apple but I suspect is statistically rare.

So, I am an Apple evangelist but only because of MY experiences and I'm sorry for people that have to go through the rigamarole. But, lets face it, it could happen with ANY company.

Don't even get me started on the insurance business.......

[CaseCom]

Originally posted by BkueKanoodle:
As a switcher, I'll excuse you, your new.

But do your research on this guy. He is not trying to scam anybody. Look at his history of supporting the mac. He likes them so much he's run his own website devoted to them. Hardly someone whose out to try and rip apple off.

Oh please. John "Kozmo" Manzione used to be a member here, although we try to forget:

MacNETv2 bitchin' - will it end?

[BkueKanoodle]

Originally posted by CaseCom:
Oh please. John "Kozmo" Manzione used to be a member here, although we try to forget:

MacNETv2 bitchin' - will it end?

Yes and you crucified him them for disagreeing with people. This does not make him a scam artist.

what did happen is the CoA (Cult of Apple) closed ranks because somebody had the nerve to call apple on the carpet, and devoured their own. Hmm. Think Differnt indeed.