Recently my hard drive crashed on my Ibook. Apple Japan replaced it, but I lost all my data, passwords, and files. The cost was yen 50,000 about $600. I asked them for the old drive and they requested Yen 90,000 about $1000 for it; they said they recycle them. The total would then be $1600, which seems exorbitant to put a new HD and get the old one back.
While the 1 year warrenty was just expired by 2 weeks, I was out of the country for 50% of the time, so in effect the hard drive was only used for 8 months. I wanted to get the reason for the crash, details of the reasons, and the old hard drive returned.
Does anyone know who I can contact in the USA Apple to solve this issue as Apple Japan don't want to cooperate? The Japan side are claiming it is Apple policy not to return the HD and that this policy is on their website, this was not discussed at the time of repair.
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