I ordered my 12" powerbook nearly a month ago from the Apple Store and I still haven't taken delivery. I won't go into the sad details but suffice it to say that what could go wrong, has gone wrong, every step of the way. Twice now they've told me it'll be delivered the following day, twice I've persuaded my wife to stay home all day to pick it up, twice they've failed to come through. Now Apple just phoned me to tell me that TNT has lost my powerbook.
Now the thing is, they apologised profusely and said that there were teething problems with their new global logistics programme, and that a number of customers were getting sub-optimal service as a result (shyeah!). I asked them what they were doing to compensate those customers, and they said they were looking at each case on an individual basis, once final delivery had been made. In the meantime I should sit tight and cross my fingers.
OK. I take that as an invitation to kick up an almighty fuss once my PB finally does arrive (hope springs eternal). Has anyone else sought compensation for bad service? What have they managed to win back from Apple? I'm thinking at the very least I should get back the interest on my €2,500 that they've had sitting in their bank account for the last four weeks; plus something for the two days we wasted sitting at home waiting for the delivery.
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