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screen dead...uh oh... (where to take it?)
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Dedicated MacNNer
Join Date: Jan 2001
Status:
Offline
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So i opened my pbook today (867 mhz G4, 6 months old), and I heard a small pop...the area right above the left hinge is separating...
Its the metal that surrounds the bottom left corner of the lcd...its coming apart and the lcd itself is poking out.
Also the screen shows up light blue...with nothing else on it. The computer itself is fine, because when I hook it up to an external LCD it works perfectly.
The problem!
WHen i first bought my pbook I dropped it and it got a small dent on the left side in a similar area, but has worked perfectly since.
Any chance that the applecare techs might think that the dent and the metal-separation are related?
WHich would be better? taking it to a local place to get it serviced (tekserve here in NYC)? or sending it in to apple?
The drop really has nothing to do with the screen separation/malfunction but I am so afraid that they wont believe it.
Oh the humanity.
M2
Suggestions are appreciated.
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Forum Regular
Join Date: Oct 2003
Location: Iraq
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Offline
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my suggestion would be to Never take advantage of applecare that way ; )
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_____________________________
400MHz iMac 10.4.8
450MHz PowerMac G4 10.4.8
13" Black MacBook 2GB 80GB 10.4.8
15"AluPB1.5GHz1GBR80GBhdbcklitkeyboard 10.4.8
email: krux@mac.com iChat: krux@mac.com
http://www.davidgclark.com/
Religion is for those who have never had a spiritual experience.
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Dedicated MacNNer
Join Date: Jan 2001
Status:
Offline
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I am sorry but I do not understand what you mean.
please explain?
M2
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Senior User
Join Date: Feb 2002
Location: Denver
Status:
Offline
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Originally posted by m2bored:
So i opened my pbook today (867 mhz G4, 6 months old), and I heard a small pop...the area right above the left hinge is separating...
Its the metal that surrounds the bottom left corner of the lcd...its coming apart and the lcd itself is poking out.
Also the screen shows up light blue...with nothing else on it. The computer itself is fine, because when I hook it up to an external LCD it works perfectly.
The problem!
WHen i first bought my pbook I dropped it and it got a small dent on the left side in a similar area, but has worked perfectly since.
Any chance that the applecare techs might think that the dent and the metal-separation are related?
WHich would be better? taking it to a local place to get it serviced (tekserve here in NYC)? or sending it in to apple?
Suggestions are appreciated.
I would call Apple first and tell them what's happened. This way, you can get an initial reaction as to whether they'd repair this under warranty. At that point, you can decide whether to have them send you a box or if you want to take it to a local repair center.
Either way, I think all PowerBook repairs have to go to service facility in TX.
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Dedicated MacNNer
Join Date: Jan 2001
Status:
Offline
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I called apple and explained the whole thing. They said it would be covered, and sent a box out for it.
thanks for the advice
M2
P.S. the local place confirmed what you said...that they would have to send it out for repair
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Senior User
Join Date: Feb 2002
Location: Denver
Status:
Offline
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Originally posted by m2bored:
I called apple and explained the whole thing. They said it would be covered, and sent a box out for it.
thanks for the advice
M2
P.S. the local place confirmed what you said...that they would have to send it out for repair
No problem M2, good to hear that Apple's covering it under warranty.
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