A friend of mine got a new top of the line 15" ibook. It was stock except that the RAM was maxed out. It arrived on 12/5 and was dead on arrival. When we turned it on it came up with a blue screen and just sat there. I tried to boot it up on the hardware test CD, but it would just freeze on the hardware test startup screen.
He then called apple and they had him boot up on the OS X install CD. Once it booted up the installer could not find any volumes to install on so they had him open the disk utility. The disk utility listed the hard drive as a twenty point something GB POSHIBA (yes, that is POSHIBA, not Toshiba). It should have been a 60GB drive. So the support person said that they would send him a new ibook as soon as he shipped the old one back. He sent it back about a week ago, and they are now saying that they will ship the new one by the 26th.
We think that this is fairly poor service; he should have had a working ibook on the 5th, and will now have to wait at least another week or more from now before they get it fixed. Has anybody had similar problems? Do you have any ideas on what he could do to speed things up?
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