[Zitax]

Resuming:
( January 1 2003 ) Bought 1Ghz TiBook, Superdrive, 1Gh ram.

March 2003 to Europe, thats why I bought the TiBook.

First day arriving europe, sitting down, open TiBook, bang, broken hinge, thats it, the first second, repair 1024 euros, apple didnt take it in warranty and to make it worst, I had to send it to Holland for a month.

( Today ) I'm living with this 2 nightmares daily.

System: http://forums.macnn.com/showthread.p...p;pagenumber=2

Superdrive: http://discussions.info.apple.com/We...L8.8@.599d6953

The worst, I can't send it for a repair cause I need it daily, so I'm stucked with a non functional 4800 dollars computer, how nice is that ?

And for sure when I send it I will have to pay like another 1800 euros for a new superdrive, so its very nice I will end with a 6600 computer in 2 or 3 months.

Just wanna know what your words for this are. ( sorry for the english )

[EdipisReks]

why didn't apple cover your broken hinge? they covered mine.

[masugu]

Surely you MUST be covered???

If I read this right...your mac was damaged - out-of-the-box....not by you, but it was broken in-the-box? Not sure how that happened unless your store installed something, then broke it?

[Zitax]

Originally posted by EdipisReks:
why didn't apple cover your broken hinge? they covered mine.

I dont know if in the US is differeent than in europe, but they said no.

[Zitax]

Originally posted by masugu:
Surely you MUST be covered???

If I read this right...your mac was damaged - out-of-the-box....not by you, but it was broken in-the-box? Not sure how that happened unless your store installed something, then broke it?

Not out of the box, and neither by me, I used it before flying to europe, and everything was ok, well I just had to change a 512 dimm cause it was bad, I took the flight and everything ok, the flight alright, arrive to europe, took a car 5 hrs, TiBook was on the case I bought for it, arrive to the place I was going, took it out of the case, put it on a table and craack awful sound, thats it. I have to mention I treat the computers better than myself, and I treat myself very very good.

[Zitax]

I forget to mention after paying the hinge and received my mac back after a month, the power adapter blow, get burned, that was covered, but it took another week to get one.

[fizzlemynizzle]

They said no based on what? That sucks, did you try escalating it?

[all2ofme]

Europe and the US are no different when it comes to warranty on Apple laptops. If you were within warranty and not abusing the laptop then you should have been covered.

Complain as you've never complained before and I bet you get there eventually. Don't let them fob you off.

[Zitax]

Originally posted by fizzlemynizzle:
They said no based on what? That sucks, did you try escalating it?

Based in that it was a cosmetic thing, and start discussing with no one over the phone with my comp in other country, it was impossible, not to say that I needed it of course.

[Zitax]

Originally posted by all2ofme:
Europe and the US are no different when it comes to warranty on Apple laptops. If you were within warranty and not abusing the laptop then you should have been covered.

Complain as you've never complained before and I bet you get there eventually. Don't let them fob you off.

Calling apple, they said, tell the apple center you went to fix the machine, the apple center said, call apple, and the main apple is in Ireland, not to say you have to pay per minute each call and very expensive, for sure just for calls another 300 to the bill.
So is really disapointing.

[fizzlemynizzle]

Call Apple corporate HQ and ask for Steve Jobs. No, I'm not kidding. Be polite, but be firm. Start at the top and be -very- persistent, and you will get to someone that can help you, if you make enough noise (the right kind of noise, mind you). You'll probably end up with a director or maybe even some kind of vice president, but it will be someone that can help is what matters. The situation that Apple Europe is putting you in is unacceptable, let Apple USA know that - they're the mothership and it's their image that suffers even though it's a subsidiary that's messing up.

edit - and yes, I've done this before (with other companies). And it works. Washington Mutual bank learned a hard lesson, but their president is a very helpful lady.