[zubro]

I have enough of this sh't!
My iBook G3 800 12" Logic Board died again (second time)
My HD died too.
My Power adaptator (or what ever it is called) died a month ago!

What about a switch to iBook G4?
more reliable Harware?...

[-Q-]

I'd chat with Apple about it. They told my friend that if more than 3 items go wrong within a year, they would be open to exchanging the machine for something else. He just picked up his G4 iBook Monday after having his logic board die for the third time.

[zubro]

I got screwed!!!!

F'ck them! I just spent an hour on the phone with tech service and they told me that it was after the 3rd logic board failure that they would consider to do so!!!!!.....

I told the guy that it was a surrealist conversation. They changed the LB for the same one that died (so will the next one) and that the problem will certainly occure with the HD... but he answered that ti was T-H-E P-R-O-C-E-D-U-R-E.
I am curious to know how much money (and how many customers) it cost Apple to DHL the ibook 3 times and to repair it!
Sounds damn stoopid to me!
A pick up (I am in CPH Denmark and it goes to Netherlands) is what? around 100$ or € plus a tech at around the same price per hour, plus the Board at again the same price (let s make it cheap, even if there is a CPU on it!!!) you to that 3 times before you change the machine!?...

I DO NOT GET IT THERE?!???...

[zubro]

[QUOTE]Originally posted by -Q-:
I'd chat with Apple about it. They told my friend that if more than 3 items go wrong within a year, they would be open to exchanging the machine for something else. He just picked up his G4 iBook Monday after having his logic board die for the third time. [/QUOTE

So i "just" reach the 3rd time now.
Does that mean that next time they would consider it?
(please tell me yess, please tell me yesssss! :oP)

[brianb]

First off I sympathize with your pain I have had my logicboard fail and had to have it replaced. Kinda sucked but that is why I bought the applecare with the thing because I know how much banging a Laptop can take.

One thing you can do to really help diminsh the problem is to NOT hold the computer solely by the case single handed to the right of the touchpad. The thinking is that the chip that starts the whole miss sits just to the right of the track pad and when you hold it only by that corner (four fingers under the case corner and a thumb right on top) you can push down on that chip( worse case is if the screen is up when you do this). I was always doing that and itt is almost certianly the reason mine went down. Instead pick it up with Two hands and distribute the weight.


At least that is my observation

[zubro]

Originally posted by brianb:
First off I sympathize with your pain I have had my logicboard fail and had to have it replaced. Kinda sucked but that is why I bought the applecare with the thing because I know how much banging a Laptop can take.

One thing you can do to really help diminsh the problem is to NOT hold the computer solely by the case single handed to the right of the touchpad. The thinking is that the chip that starts the whole miss sits just to the right of the track pad and when you hold it only by that corner (four fingers under the case corner and a thumb right on top) you can push down on that chip( worse case is if the screen is up when you do this). I was always doing that and itt is almost certianly the reason mine went down. Instead pick it up with Two hands and distribute the weight.


At least that is my observation

Thanks for the info.
I did take a high care of my book, managed to transport it without a smash, etc.
but then again, what about the HD+ and worse, the power supply?..
I am afraid that there is a real quality issue problem there... I remember (in the "old days") there was some models from apple that were known to be bad. They were no so numerous as today. Fine, we have cheaper machines than before, but I regret the bucks when it goes dead!... Should I stick to my PowerMac 8600??... this machine is still runing now, as a file server... crashed couple of times, but the hardware is flawless.

[-Q-]

Originally posted by zubro:


So i "just" reach the 3rd time now.
Does that mean that next time they would consider it?
(please tell me yess, please tell me yesssss! :oP)

That would be my guess. So if you want a new computer, ignore the suggestions from benb.

[zubro]

Originally posted by -Q-:
That would be my guess.

Unfortunately easter makes apple support (Europe) mute... >:-I

......... I need to break something!!!!!!

[zubro]

it left yesterday to NL....
It will probably be back after easter..

I ll tell you how long the "new" LB will hold this time!....

...."procedure"....

[zubro]

got it back today (with easter in beetwin! :o)

So I m now waiting for the LB to fail ASAP if I want it to be changed for a G4...

Waist of time, waist of money, stoopid i still think!

I ll reinstall all on it, and I ll see (backup everyday) ....


hate it, hate it, hate it....

[turtle777]

Originally posted by zubro:
I got screwed!!!!

F'ck them! I just spent an hour on the phone with tech service and they told me that it was after the 3rd logic board failure that they would consider to do so!!!!!.....

I told the guy that it was a surrealist conversation. ...

Ask to be connected to Customer relationships.

That's a different department than tech service.
I got my iBook's dead battery replaced for free when it died on OS 10.2.3 update (My iBook was by then 2 years old, an I had not Apple Care).

It's worth a try !

-t

[zubro]

Originally posted by turtle777:
Ask to be connected to Customer relationships.

That's a different department than tech service.
I got my iBook's dead battery replaced for free when it died on OS 10.2.3 update (My iBook was by then 2 years old, an I had not Apple Care).

It's worth a try !

-t

Thanks Turtle!

That s what I have been answered by e-mail from Cork (Ireland - Apple Europe HQ)
I just missed time to do it but I will soon as you can see now that I am not out of it:
http://forums.macnn.com/69/mac-notebooks/210109/ibook-g3-800-12-a/
It obviously never stops!
I Have to buy a G5 soonish but such an experience gives me some doubts regarding today s Apple hardware...