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threestain · Apr 26, 2004, 05:01 AM

I have a TiBook bought just over a year ago and have been umming and ahing ever since over whether or not to get applecare. And then I missed the cut off point for the warranty.

Can I buy it now, is it worth it, and what should I do?

THanks!

Maflynn · Apr 26, 2004, 06:14 AM

Well, you actually answered it yourself, you missed the cutoff period, so its too late. You need to buy it within the 1 year warranty period.

On a side note it seems the consensus for PBs is its worth it.

Mike

Ω · Apr 26, 2004, 07:13 AM

Why don't you ring apple and see what they have to say.

It is not unheard of, especially if just over the date.

Buck_W · Apr 26, 2004, 07:58 AM

Originally posted by _?_:
Why don't you ring apple and see what they have to say.

It is not unheard of, especially if just over the date.

I missed the cut off date by just two days, but was out of luck. I called Apple, spoke with one of the supervisors in Apple Care, but I was told that not only have they never extended the service past the one year cut off date, but that they were unable to do so. Their computers would not allow them to enter the information once the purchase date was entered.

Maflynn · Apr 26, 2004, 08:03 AM

Originally posted by Buck_W:
I missed the cut off date by just two days, but was out of luck. I called Apple, spoke with one of the supervisors in Apple Care, but I was told that not only have they never extended the service past the one year cut off date, but that they were unable to do so. Their computers would not allow them to enter the information once the purchase date was entered.

That makes sense however, what would stop someone to get apple care on a machine that doesn't work and is out of warranty. I'm not saying that's the case for you but some dishonest people could try that.

Mike

mbryda · Apr 26, 2004, 10:18 AM

Originally posted by Buck_W:
I missed the cut off date by just two days, but was out of luck. I called Apple, spoke with one of the supervisors in Apple Care, but I was told that not only have they never extended the service past the one year cut off date, but that they were unable to do so. Their computers would not allow them to enter the information once the purchase date was entered.

BS - they did it for my wife's iBook. We missed the cutoff day by 1 day. It was Thanksgiving day and I ordered AC on Black Friday (Day After). Apple Care can and did extend us coverage on her 'book. Maybe it was because we bought it off the Apple store and had it in hand (didn't want to RMA it), or because the cutoff day was a holiday. Not sure, but I'm thankful they did (the wife was already screaming at me for waiting) - made my wife and I happy campers!

iREZ · Apr 26, 2004, 10:37 AM

In a recent thread of mine, somebody mentioned that if you bring your computer to an Apple store, and they check it out, it could still be elligible for Applecare as long as it passes inspection. Now whether this is true or not is another story.

threestain · Apr 26, 2004, 12:47 PM

thanks guys. As we have no real apple stores in the uk bit of a bugger. - don't trust the resellers frankly! But have also found that the cut-off period was in fact the 14th, not the 24th as I thought.

Oh well, at least its insured.

gururafiki · Apr 26, 2004, 01:25 PM

Originally posted by Buck_W:
I missed the cut off date by just two days, but was out of luck. I called Apple, spoke with one of the supervisors in Apple Care, but I was told that not only have they never extended the service past the one year cut off date, but that they were unable to do so. Their computers would not allow them to enter the information once the purchase date was entered.

Load of crap! I missed my cutoff by a week! First I thought that it was one year from the day your receive the computer (but its not, It is one year from the day THEY ship your computer), so I went online and purchased it from the apple store. It took a week to process because I applied for a apple loan. Then they shipped it to me, and when I tried to register it said I was too late. Well I called and they told me I probably could not get it, but somehow the Applecare customer service rep worked it out so I could get it. So here I am, three weeks after my anniversary, and I just recieved applecare confirmation in the mail. If you bug them enough, they will give it to you...

romeosc · Apr 26, 2004, 02:00 PM

Originally posted by iREZ:
In a recent thread of mine, somebody mentioned that if you bring your computer to an Apple store, and they check it out, it could still be elligible for Applecare as long as it passes inspection. Now whether this is true or not is another story.

Yes you can still get it with a $65 inspection fee

urrl78 · Apr 26, 2004, 02:22 PM

Unless you live in Florida like me. No Apple care period.

Buck_W · Apr 26, 2004, 06:08 PM

Originally posted by gururafiki:
Load of crap!

It may be in your opinion, but the supervisor I spoke with in Apple Care (I did ask to speak to the supervisor or manager of the first representative that answered the phone) said that they will not, have not, nor were they able to extend the deadline past the one year anniversary of your purchase date. I was two days past the deadline and simply out of luck, period.

Ω · Apr 26, 2004, 06:41 PM

I have heard of people with broken machines who have gone into stores after the date, and still bought applecare with no issues....

Speak nicely, and beg!!!

romeosc · Apr 26, 2004, 06:42 PM

Originally posted by Buck_W:
It may be in your opinion, but the supervisor I spoke with in Apple Care (I did ask to speak to the supervisor or manager of the first representative that answered the phone) said that they will not, have not, nor were they able to extend the deadline past the one year anniversary of your purchase date. I was two days past the deadline and simply out of luck, period.

I have done it on a pismo that was over 1 year out of Applecare! Local Apple Dealer charged $65 inspection fee and billed me for 2 years of Applecare.

Search around! Some Apple Dealers are looking for business and Applecare is a big markup item!

gururafiki · Apr 27, 2004, 01:47 AM

Originally posted by Buck_W:
It may be in your opinion, but the supervisor I spoke with in Apple Care (I did ask to speak to the supervisor or manager of the first representative that answered the phone) said that they will not, have not, nor were they able to extend the deadline past the one year anniversary of your purchase date. I was two days past the deadline and simply out of luck, period.

It's still a load of crap that they could not extend it for you, but they did for me.