[zubro]

hi all,
I want to congratulate Apple Europe (Cork Ireland) for the extremely bad treatment I had the honor to be given! (does that sound English?...)
well anyway, is there another way to complain via e-mail to Apple? I cant really see myself use a pen, paper, stamp etc, I used enough of my time already!...
Thanks for your help guys.

[pat++]

what happened?

steve@apple.com

[zubro]

Originally posted by pat++:
what happened?

steve@apple.com

if HE knew! i would have somone fired from the danish CR in ireland!

http://forums.macnn.com/69/mac-notebooks/207739/ibook-board-dead-again/

and I can add that the 3rd LB died yesterday night!...
"lucky me!!!" they shipped me a new iBook to be here next week! NOT!
I have ENOUGH of this real low quality hardware and the service is much worse than the machine!...

Well, i think I have to pay it all myself, but i want my story to be known, and if steve@apple.com is realy working, I have quite a story to tell him!

Damn I love Apple anyway! (beat me, beat me again! Harder, HARDER!!!...
- This man is sick ;-)

[mrweirdo]

what I would say is its not worth it to have a G3 anymore since they seem to keep having Logic Boards dieing on them even after being replaced. Apple doesnt seem to have figured out what the problem is yet and how to fix it.

Then to all those people I've noticed looking into buying an iBook now and looking to save some cash look at the G3. That is not a good idea because of the LB problem. Its beter to spend a bit more and get a G4 thats a newer cpu and doesnt have the LB prob.

[eoghann]

I had a representative from the company contact me about a situation after I sent a email to sjobs@apple.com.

[finknottle]

Listen , my iBook went in 6 times in all (battery died, then Video, Hard Drive, unknown next three times ..to me anyway). The rule is three repairs in the warrenty/applecare period (excl. battery or charger) means you get a replacement. In Cork it depends very much on who you talk to. The last repair I had went to and fro three times before they admitted something was wrong with it. Then after insisting on a replacement I was put through to Customer Service where this bastard called Ferdinand with a french accent told me that I had to PROVE that the iBook had been sent that mant times and I had to PRODUCE all the repair dockets and if I had not got them chace them up myself. I contacted a solicitor and when I called back I could not get that geeser on the phone but got a supervisor called Mary who immediately put through the replacement, after just two questions (and I did not even mention that I had been seeking legal advice!).
If you want to talk to me send me a private message, I may be able to give you more details.

[teknopimp]

don't forget spellcheck.

[finknottle]

Eh? Thanks Just got carried away. You send in your ibook that many times and see how sane you are afterwards

[teknopimp]

Originally posted by finknottle:
Eh? Thanks Just got carried away. You send in your ibook that many times and see how sane you are afterwards

i forgot hit 'quote' as a reply to the original poster

[finknottle]

My grammer wasn't to hot either
Don't worry about it

[teknopimp]

Originally posted by finknottle:
My grammer wasn't to hot either
Don't worry about it

grammer!

[mrweirdo]

lol one of those bad typing moments
we all have them once and awhile

[Cipher13]

Originally posted by mrweirdo:
lol one of those bad typing moments
we all have them once and awhile

Once in a while

[iNeusch]

Originally posted by pat++:
what happened?

steve@apple.com

remember taht guy who wrote to steve and got a new iMac ? Thta's not a bad idea in fact, email him !
steve@mac.com

[zubro]

Originally posted by eoghann:
I had a representative from the company contact me about a situation after I sent a email to sjobs@apple.com.

Thanks!
I wil try ASAP (next week from my new iBook).

[inchhigh]

Unfortunately, Apple Quality Control is not what it once was, and neither is their technical support. While I know that their customer support is usually highly rated in surveys, I think this is mainly due to their ability to handle simple problems quickly. If you give them a problem they don't have a script for, like for instance this iBook logic board failure BEFORE they had admitted there was a problem, it seems they are instructed to just give you the runaround, until they can form a plan of action.

I had similar problems with the first laptop I bought from Apple, a Wallstreet that had a defective display, as many (if not all) of the 13.3" models had. It was an obvious design defect, and mine was defective right out of the box. I just wanted to exchange it for a new model that worked, of course apple being the cheap ass bastards that they can be, only would fix it. Yet everytime before I sent it in I was promised that 'ok if there is any more problems after this we will replace it' well needless to say the book went back in a total of 4 times and every time when a new problem would come up and it needed to be repaired again, they would conveniently deny that they said they would replace it if there was another problem. I can relate to the posters surreal phone conversations, I had plenty of my own.

I now have a Titanium Powerbook that has had no problems (knock on wood) but I now am a firm believer in the NEVER BUY Rev 'A' PRODUCTS FROM APPLE. The TiPB I have now was the last Ti model before the Al books came out. Witness the problems people have had with the screen on those Aluminum models. Witness the litany of problems with the G5 desktops (strange noises from motherboard and power supply, noisy video card fans, fan control problems, extremely low transfer rates over FireWire) yes most of those have been fixed with some firmware updates but why was the product released with so many bugs? (Remember the wind tunnel G4s, how about the first round of 3G iPods that made a click at the beginning of every song, or maybe the eMacs with bad screens?)

I think company wide Apple needs to add another round of testing to every product they release. They all need another cycle of test and fix! It sucks to spend $1500-$3000 on a Mac only to be the freakin beta tester.

I am patiently awaiting the next round of G5 desktop to be released so I can upgrade my old G4 450, but believe me I will not order it on the day it is announced. I was excited and ready to order a Dual 2ghz G5 when those came out, but my hopes were dimmed when I read the problems that the new models were exhibiting. When the new models are announced, I will wait till I can read reports of the people who have received them, I will let them do the beta testing. Unfortunately for apple more and more people are adopting this stance, and until they can go few years without releasing another half baked, unprepared product, the only intelligent thing you can do is wait.

I really hope apple addresses these issues soon, to me this is the only downside of apple in the 2nd Steve Jobs era, certainly he has done a good job of belt tightening and controlling costs, but if he continues erode the confidence mac users in new apple products (not switchers, as they aren't they types who are frequenting the websites of the mac community where you will find these problems discussed) they will continue to see disappointing response to them. (See the fact that the G5 desktop sales have not been up to expectations)

sorry for the long rant but I really think this is important for apple to deal with, and I think the only thing that will make them deal with it is a strong push from the mac community. I love macs, but I can no longer be a strong evangelist because I don't think the quality is there and I can't explain to someone who just spent $2000 on my recommendation why they should have to send a defective product in for repair instead of just returning it and buying something else.

[EdipisReks]

the "rule" might be 3 repairs in a year, but i had to contact the worldwide applecare director to get my 1 ghz tibook replaced after sending it in 6 times. going the corporate route might be the best way for stuff like this.