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You are here: MacNN Forums > Hardware - Troubleshooting and Discussion > Mac Notebooks > Another Dead Pixel thread: Very satisfied with Apple's service, but have a question

Another Dead Pixel thread: Very satisfied with Apple's service, but have a question
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Fresh-Faced Recruit
Join Date: May 2004
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May 12, 2004, 03:56 PM
 
My story:
I ordered a 1.25ghz 15" PowerBook about 2 weeks before the new powerbooks were introduced. The powerbook arrived, with 1 stuck green or blue (not sure) pixel. I decided to ignore it, but found it very difficult. About a week and a half later I decided to take it to my Apple store and realized I may have to struggle to get it fixed.

To my surprise, they immediately told me I could have it either repaired or replaced. I decided I would like the unit replaced, and so the store arranged everything for me to ship it to California for a replacement (since this was a custom order powerbook).

2 Days later, the new powerbooks were introduced. So, not only did I get a replacement powerbook, I got the upgraded powerbooks and saved about $80.

However, my new powerbook arrived, once again, with fauly pixels. This time though, they are dead, not stuck, and there is a cluster of them.

My question: Do dead pixels appear larger than the regular, lit pixels? When I compare my cluster of dead pixels to an individual pixel above it, it appears as if there are about 5-6 dead pixels. But, it is difficult to say because it appears as if the working pixels are clearly defined while the dead cluster has blurred edges and is not clear.

Anyway, my point, besides that question, is that those of you with dead or stuck pixels may have a chance at have it repaired. It may be a worth a try.
     
   
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