[cheekyjeremy]

What is the best way to deal with warranty claims with Apple. My Powerbook is having problems, and while I am within the first year of purchase, and therefore covered by the warranty, I am no longer in the first 90 days and entitled to free phone support. Are we able to just ship it to apple and supply a list of what needs repaired, or are we forced to make the $49 phone call first ?

I am going to buy Applecare, but haven't done so yet as I have the entire first year to do it.

any tips appreciated

Jeremy

[nate_02]

If you have an apple store near you, take it in there because their genius bar service is free for them to just look at your powerbook.

[amazing]

If you're sure that you've got a hardware problem, then don't hesitate to call the 800-number. People post their questions both here or in the Apple forums mainly to find out if perhaps their problems are software-related, because those won't be convered by Applecare.

As already posted, the Apple Store genius bar is a great resource.

[Macola]

Just call the 800 number. You don't have to pay to report a problem.