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jmonty12 · Jun 15, 2004, 02:01 PM

Yeah, this is another logic board question!

Looking through the forum I don't see if anyone has had their logic board replaced simply because it was covered by the replacement program and they didn't want to have a ticking time bomb on their hands. For myself, my iBook has been working almost flawlessly since I owned it, although about a year ago I did see a couple of classic logic-board type problems that seemed to just go away.

So the question is, has anyone had their logic board replaced even if their iBook was not having logic board problems? Will Apple even take on replacing your logic board without your iBook exhibiting problems? I'd rather wait until my iBook starts having problems before I let their repair people crack open my unit and possibly do more harm than good.

SupahCoolX · Jun 15, 2004, 06:28 PM

I've heard other people mention (on these forums, IIRC) that they called Apple and were told that they would only get the repair if they experienced symptoms. I imagine Apple doesn't want to have to pay to have everyone's iBook fixed when only a certain percentage have trouble

g3_brandon · Jul 1, 2004, 12:07 PM

They won't. My iBook was having problems, so I called and got it sent in. When it arrived, they "couldn't replicate the problem" so they sent it right back to me with nothing done to it. Now I'm using it again waiting for the issue to show up again so I can call them and tell them it IS a problem and needs to be replaced.

polendo · Jul 1, 2004, 12:44 PM

I tried that and is a no-go. Apple prefers to save money by seeing their customers getting screwed first and then helping them. Unfortunate.

jon l. dawson · Jul 1, 2004, 04:20 PM

Well, is it guaranteed that you will get a logic board failure if you have one of the ibooks covered by the replacement program? Is it only a matter of time?

macaddict0001 · 02:38 PM

I think that if you are not having problems do not send it in. the replacement might have problems

wataru · Jul 2, 2004, 09:03 PM

Originally posted by polendo:
I tried that and is a no-go. Apple prefers to save money by seeing their customers getting screwed first and then helping them. Unfortunate.

That is shortsighted and downright stupid. So Apple should fix a problem that doesn't exist? I don't think so. Not everyone gets the problem; those that don't aren't entitled to a fix.

macaddict0001 · Jul 3, 2004, 02:38 PM

Originally posted by wataru:
That is shortsighted and downright stupid. So Apple should fix a problem that doesn't exist? I don't think so. Not everyone gets the problem; those that don't aren't entitled to a fix.

yeah and its like I said the replacement might have problems.

wataru · Jul 3, 2004, 03:22 PM

Originally posted by macaddict0001:
yeah and its like I said the replacement might have problems.

Very true. "If it ain't broke, don't fix it."

polendo · Jul 3, 2004, 08:36 PM

Originally posted by wataru:
That is shortsighted and downright stupid. So Apple should fix a problem that doesn't exist? I don't think so. Not everyone gets the problem; those that don't aren't entitled to a fix.

Well, should Ford wait for all the Explorers to go wheels up before changing their firestones? or better to recall them all & save lives and keep a customer?

If that is shortsighted and stupid, then I'm blind and a very stupid person.

polendo · Jul 3, 2004, 08:54 PM

Originally posted by jon l. dawson:
Well, is it guaranteed that you will get a logic board failure if you have one of the ibooks covered by the replacement program? Is it only a matter of time?

This is what bothers me.. (taken from the description of the logic board replacement program on Apple's site):

"The program is available for certain iBook models (see below for a complete list) with serial numbers in the following range:

UV117XXXXXX to UV342XXXXXX "

The way I see it: it may or may not happen if its between the numbers. So, its not guaranteed that it will fail, but no one guarantees reliable operation of it. If you happen to have important data on a computer, I would not gamble it. Having said that, In my mind it can happen and I would rather have someone fix it in advanced. Since Apple wouldn't fix it in advanced, my iBook doesn't have that important information that I use normally on a computer. So basically, if it goes belly up, it was meant to happen and my data would be safer somewhere else -and it is as we speak.

Something to ponder about.. Apple has increased twice the range of iBooks affected and consequently benefited in the program. That to me, says that they do not have identified CORRECTLY what production batch of iBooks are affected AND their problems began from a diverse source of components on several types of iBooks. Again, to me is a bad thing, because it is more uncertainity on what is going on.

regards

polendo · Jul 3, 2004, 09:02 PM

Originally posted by macaddict0001:
I think that if you are not having problems do not send it in. the replacement might have problems

Actually, at first I would have sent it to get it repaired, but Apple said no. Then again, it was for the better at that time. On the apple discussion boards, numerous people who sent their iBooks for repair have done it sometimes up to 3 times. However, giving credit to Apple, lately people have reported that their just returned iBooks haven't experienced problems anymore and the turnaround time was even 2 days, whilst their previous experiences they had to wait until a month.

So answering your comment, I think that at first It would have been a mistake to send it.. today, it looks like a more reliable thing to do -but is not possible unless it fails.

regards

macaddict0001 · Jul 3, 2004, 09:21 PM

Originally posted by polendo:
Well, should Ford wait for all the Explorers to go wheels up before changing their firestones? or better to recall them all & save lives and keep a customer?

If that is shortsighted and stupid, then I'm blind and a very stupid person.

um yuor not going to die from a faulty computer.

Originally posted by polendo:
The way I see it: it may or may not happen if its between the numbers. So, its not guaranteed that it will fail, but no one guarantees reliable operation of it. If you happen to have important data on a computer, I would not gamble it. Having said that, In my mind it can happen and I would rather have someone fix it in advanced. Since Apple wouldn't fix it in advanced, my iBook doesn't have that important information that I use normally on a computer. So basically, if it goes belly up, it was meant to happen and my data would be safer somewhere else -and it is as we speak.

A logic board fry will most likely not affect your data(although it could). but if your data is that valuable shoudln't you have backups anyway?

wataru · Jul 3, 2004, 10:08 PM

Originally posted by polendo:
Well, should Ford wait for all the Explorers to go wheels up before changing their firestones? or better to recall them all & save lives and keep a customer?

If that is shortsighted and stupid, then I'm blind and a very stupid person.

That's a life-and-death situation not only for the owner of the vehicle, but for those around him or her. Like someone already said, you are not going to die of a broken logic board.

polendo · Jul 3, 2004, 10:13 PM

In most cases Apple wipes out the HD and installs a fresh OS. I do have my backups, but when some of us depend on the day to day -at least for work, I can not compromise it. I guess that is not too difficult to understand. I mean, yes you can have the backups, but day to day activities as runing some stats on SPSS would certainly can't be done if the computer isn't working.

Nope, fortunately no one dies if the computer goes belly up. I was exagerating my point -- that is better to be safe than sorry.

Actually I'm not that aprehensive of material things, like I said if it goes caput, so be it. I'm already covered.. no hard feelings towards Apple.

regards

macaddict0001 · Jul 3, 2004, 10:27 PM

yeah their are always recalls but even if you never have this problem the fix it offer will always exist besides when the G5's go into Ibooks and you have your problem they will just give you a new one because it will be less expensive to replace it then repair a six year old laptop.