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You are here: MacNN Forums > Hardware - Troubleshooting and Discussion > Mac Notebooks > A question about Apple support / iBook out of warranty

A question about Apple support / iBook out of warranty
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Fresh-Faced Recruit
Join Date: Dec 2002
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Dec 21, 2004, 10:19 PM
 
My iBook originally had a screen hinge issue. It got so bad to the point where the computer was inoperable. Eventually, I sent it back to apple and they fixed it. Now, the same thing happened about 5 months after it went out of warranty. Will they fix it? I mean, it is their fault that they failed to fix the same problem the first time around.. not mine.

This is really annoying having my laptop sit idle for months

I'm only a highschool kid too.. so its not like I can throw down $400 or whatever they charge for the fix.
     
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Location: Ottawa, Ontario, Canada
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Dec 22, 2004, 01:57 PM
 
My guess would be no, but your best to ask Apple.

This is why there is Applecare.
Mac Pro Dual 3.0 Dual-Core
MacBook Pro
     
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Location: Long Beach, CA
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Dec 25, 2004, 02:31 PM
 
There is only a 90 day warranty on repairs (or the standard machine warranty). So, since your warranty expired 5 months ago, they won't do anything.

Also, what do you mean by "screen hinge issue?"

ACSA 10.4/10.3, ACTC 10.3, ACHDS 10.3
     
robirr  (op)
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Dec 25, 2004, 09:14 PM
 
Originally posted by Detrius:
There is only a 90 day warranty on repairs (or the standard machine warranty). So, since your warranty expired 5 months ago, they won't do anything.

Also, what do you mean by "screen hinge issue?"
As in unless the screen is tilted at a 2 degree angle, I can't see anything.

Time to throw this iBook in the trash. Needless to say, I will not get another mac.
     
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Join Date: Jan 2000
Location: Port Moody, BC, Canada
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Dec 27, 2004, 07:18 PM
 
Don't be so quick to write off the iBook...

There are a number of discussions on the Apple support forums regarding the screen hinge/backlight issue (which it sounds like you're suffering from) and while Apple may have dropped the ball on supporting what's apparently a known, ongoing issue there are a number of people who've successfully fixed their iBooks by ordering the part and installing it themselves. I don't have the links handy but they shouldn't be too hard to find.

My iBook 600 is suffering from this problem and it's a month past warranty; I've got the part on order and I'm hoping that with a few hours of playing with tiny screws, my iBook will be up and running again.
(Last edited by FXWizard; Dec 27, 2004 at 07:23 PM. )
     
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Dec 28, 2004, 11:44 PM
 
Originally posted by FXWizard:
...My iBook 600 is suffering from this problem and it's a month past warranty; I've got the part on order and I'm hoping that with a few hours of playing with tiny screws, my iBook will be up and running again.
It's not a fun repair even for those of us that have done it a few times before. However, it's a relatively cheap part (it's just a cable). If you've never been inside your iBook before, this will take the better part of a day. I think the last time I replaced one of the reed switch cables, it took me somewhere between three and four hours. I think I could probably do it now in somewhere between two and 2.5.

It's still not fun.

ACSA 10.4/10.3, ACTC 10.3, ACHDS 10.3
     
   
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