[waterbuck]

Hi my reseach assistant has an G4 iBook, 1 GHz
It's screen started to fail 1 week after the 1-year Applecare contract expired.

The behavior of the screen resembles the logic board failure that is noted on Apple's website but her serial number does not fall in the range that Apple promises to service for this problem.
She has called AppleCare multiple times. They basically say they can't talk to her without her paying $50, and/or that there is nothing they can do anyway.

Does anyone have any ideas about what she can or should do about this to try to optimize her situation?

Does anyone think that it is appropriate for her to pay $50 to talk to them?

[Nerozwei]

Originally posted by waterbuck:
Hi my reseach assistant has an G4 iBook, 1 GHz
It's screen started to fail 1 week after the 1-year Applecare contract expired.

I'm sorry to hear about the failure... but just makes me wonder if you've got the model right? The 1GHz iBook was released in April 2004 and should still be covered by normal warranty in any case.

[waterbuck]

Hi-
This was purchased in 1/2004. I don't know enough about release dates to comment much further than that.

[SSharon]

I would call Apple back or go to an Apple store and see if they can help you. I have heard of other cases where and item is just out of warranty and companies seem to honor them anyway. (I have heard this happen from Apple and also from Kyocera just yesterday).

[Zaurus]

i had the same one
but broke within warranty

i guess i'm lucky

but Apple so bitchy about that $50
i mean at least give her some direction of help