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You are here: MacNN Forums > Hardware - Troubleshooting and Discussion > Mac Notebooks > Incredibly Annoying PB Shipping Delay

Incredibly Annoying PB Shipping Delay
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Fresh-Faced Recruit
Join Date: Jan 2005
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Feb 10, 2005, 09:11 PM
 
Ok, I'm new around here. Here's a link to my first post about the joys of ordering a new 12" PB:

http://forums.macnn.com/showthread.p...73#post2386373

And here's where my idealism about Apple starts to get ground down:

I originally placed an order for the 12" PB on 01/20/2005
12:16 PM PST. On 1/31 I get the aforementioned email offering me the chance to switch to the new gen PB. I call one hour after the email was sent and switch my order. Expected delivery date? 2/5. Great.

One week later, I get the dreaded "shipping delay" email. 2/11 is the new date. Damn. The days go by very slowly. I can deal. I can deal.

Today I check the Apple order status web site. Delayed until 2/16. I call.

Apple Rep: "I see that we've changed your delivery date three times. I'm very sorry about that."

Me: "It's ok, I'm disappointed, but whatever. Can you offer me any assurance that I will get my machine by next wednesday the 16th?"

"I've never seen this happen more than 3 times. If it was to, it would be like what's the use of running this company?"

"I'm not sure I'd go that far, but still, I'd like to know if I'll get my machine. It's been almost a month since I first placed this order."

"If you don't, I think we'll be able to offer you some compensation or something."

Really annoying, because I know that my local Apple store has the 12" in stock. Here's the question: What non-Apple components should I buy to trick out the standard 12" that I'm most likely going to pick up tomorrow from the store. I want max storage, RAM, etc. Any highly recommended peripherals I should definitely get?

Still switching from PCs, but not quite as gleefully,

Blankity
______________
Switching!
     
Mac Elite
Join Date: Jun 2004
Location: Westside Island
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Feb 10, 2005, 10:16 PM
 
The stores near me had no 12"ers in stock.

Apple - could be 8% marketshare if only they knew how to forecast.
     
Fresh-Faced Recruit
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Feb 10, 2005, 11:13 PM
 
It's not even forcasting (which I know is hard), it's just waiting until there's significant stock built up. They knew they were going to sell a bunch. They couldn't have had that many on hand with these kinds of ship problems. Frustrating.
______________
Switching!
     
Fresh-Faced Recruit
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Feb 11, 2005, 07:52 AM
 
Last night I got the email from the shipping peeps:

Due to an unexpected supply delay, we are unable to ship the following
item(s) by the last date you were quoted:

Z0BB07BSW, PBG4 12.1"/1.256GB/100/SD/AEX/LL
will now ship on or before 02/16/2005

If you prefer, you may change or cancel your order anytime before it
is shipped. If you cancel your order, you will receive a prompt
refund.


DAMN.

They are giving me $75 off the order, so I'll hang on one more week. It's annoying that the Apple Store site says these are shipping in 1-3 business days.

Blankity
______________
Switching!
     
Mac Elite
Join Date: Oct 1999
Location: New York, NY
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Feb 11, 2005, 11:13 PM
 
Weird... I ordered my 12" PB on thurs. and got that exact e-mail today. Shipping 1/16. Called the apple store and they upgraded me to overnight shipping for free. Hopefully they will make this deadline.....
     
   
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