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bpd115 · Mar 9, 2006, 12:52 PM

So I got my new MBP on the 21st of Feb....opened it up and pushed the button...booted...phew...

I noticed that night the right speaker was 'off'....distored....people in iChat sounded like Charlie Brown's teacher.

I called Apple on Fri. the 24th. Spoke to Tier 2 who escalated my case to engineering, gave me her extention and a case number and said we'll call you back in 2 - 3 business days.

Waited.

Wed. came...no call. I called in...was sent back up to teir 2 with a different rep who looked up the case. He said that they wanted to 'capture' my MBP and my rep was on top of the issue and in the process of setting it up, and I should hear back from her, but leave her a voice mail.

Her voice mail states "Leave me your name, case, phone # and I'll get back 1-2 business days" So I did. Friday came, no call back. Left another Voice mail. No call back. I called back in this Wed and spoke to front line who said "I'll hear back from her when she knows something". Being that I was in my car on my cell, I decided not to press the issue. Tomorrow will be 2 weeks..

My MBP also has the infamous 'cpu whine' which varies depending on power draw. Also, I noticed that it also has the just as infamous 'TmOP' error that people on the Apple boards are getting, but just like their units it ONLY happens if the machine is hot.

There is speculation they are not shipping any units until the 20th at least due to them fixing these issues. Which if true I hope is why I haven't heard anything, however a call back would be nice.

I love the machine, performance wise it's great and it doesn't have the LCD buzz or sleep issues, etc....just want the rest of it be defect free.

hickey · Mar 9, 2006, 01:28 PM

my suggestion would be to call back and ask for a manager/supervisor, and be CALM when explaining the situation. They're probably your best bet.

Overall, try to be paitent though.

bpd115 · Mar 9, 2006, 01:49 PM

Originally Posted by hickey

my suggestion would be to call back and ask for a manager/supervisor, and be CALM when explaining the situation. They're probably your best bet.

Overall, try to be paitent though.

I probably will go that route. I work in Customer Service so I'm never really a hot head...I deal with those people enough.

hickey · Mar 9, 2006, 09:32 PM

thats good, make sure to let us know how it goes.

krove · Mar 9, 2006, 10:02 PM

If you live near an Apple Store, you might get more immediate results.

bpd115 · Mar 10, 2006, 09:22 AM

Well, just spoke with Apple....explained my 2 additonal findings (The TmOP error which occurs when the machine is hot in the Apple Hardware Test and the "CPU Hiss")

I had the option of replacment or repair...I took the replacement.

I don't want the machine sent in, waiting on hold for parts forever, possibly getting dinged up by someone opening it etc etc...

I'll take my chances with a new one however long it may take to get here. It seems like people who are just now getting them are reporting no problems.

Plus my trackpad button seems a little 'spongy' to me and I didn't want to go into that as well