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dosequis · Apr 17, 2006, 11:21 PM

Ok so heres the deal. My ibook fell off of my top bunk 5 days ago. I know bad news. The screen has an interna crack in it but is still completely readable and is not leaking... that i can tell. I thought that was it but within the last two days it has started to freeze. Now it is so bad that it freezes every couple minutes or less. I have a safeware policy and they want me to send it in for the screen. I did not claim the freezing becuase it has not happened until recently. But when i got the policy i had a 30 GB HD, but i changed it out since then and put a 100GB HD in. So what do i do?

Tomchu · Apr 18, 2006, 02:34 AM

Put the 30 GB back in and send it off?

dosequis · Apr 18, 2006, 10:49 AM

do you think it is a problem with the HD? Should i be concerned about my 100 GB HD?

harrisjamieh · Apr 18, 2006, 11:03 AM

As I see it, it can only be a problem with the HD, as I can't think of anything else that will be intermittant in working/not working

jasong · Apr 18, 2006, 06:54 PM

Well, a damaged heat sink or something in the heat conduction system could also cause that kind of intermittent failure. I would guess if something internally is cracked, that it could intermittently work. Either way, I would definitely swap the original drive back in, you don't know that they are going to send you back the same computer. Chances are the HD isn't actually damaged, but the software could be corrupted if the iBook was powered on (awake or asleep) when it took its fall.

Best of luck with the repair.

Big Mac · Apr 18, 2006, 11:35 PM

I don't think there's any reason to go to the trouble of swapping the old drive back in. As I understand it, Safeware just instructs the policy holder to have the machine repaired by an authorized provider and then send it the bill. A backup would be a good idea, though.

dosequis · Apr 19, 2006, 09:37 AM

safeware wants me to send the computer into their repair facility. They do not want me to send it to an authorized dealer.

jasong · Apr 19, 2006, 07:03 PM

I'd swap the drive. If it doesn't come back with your 100 GB drive in it, how will you prove it was in there? Also, you don't know that it is just the screen, the logic board could be cracked, etc. You don't know for certain you will get back the same iBook you send in, and what you get back is more likely to match what you bought, not what you sent.

Regarding a backup, that should be a given. If you send a computer out for repairs without a backup you may as well put a sticky on it that says "Please delete all my info." Seriously, you are just asking for it.