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PowerBook came back scratch from AppleCare. Repair again?
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Addicted to MacNN
Join Date: May 2001
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I just got my powerbook back from Apple after getting it fixed. It came back with a 2 inch deep scratch on the top of laptop, to the right of the apple symbol. You think Apple would repair it? You think I should get it repair if they are going to fix it?
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Bush Tax Cuts == Job Killer
June 2001: 132,047,000 employed
June 2003: 129,839,000 employed
2.21 million jobs were LOST after 2 years of Bush Tax Cuts.
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Dedicated MacNNer
Join Date: Oct 2003
Location: London UK
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Originally Posted by hyteckit
I just got my powerbook back from Apple after getting it fixed. It came back with a 2 inch deep scratch on the top of laptop, to the right of the apple symbol. You think Apple would repair it? You think I should get it repair if they are going to fix it?
I am sorry to tell you that Apple could and probably will say that the damage (scratch) was evident when they received the PB from you. They may say that the damage could have been done in transit.
So the question you must ask yourself is this: "How can I prove to Apple that the scratch was not already there before I sent my PB to them for repair?"
Sadly, you probably can't - so therefore it's your word against theirs.
The only way around this problem is in the future to photograph your PB before you send it away for any reason. That way, in the event of your PB being damaged in transit or as in this instance damaged by Apple themselves, you will have the photgraphic evidence to prove that your PB's case was in good conition before it left home.
As you know, digital cameras record the date and time of when a photograph is taken.
On the other hand, Apple might admit their clumsy error and replace the case for free - but don't hold your breath!
Good luck
voicebox
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Baninated
Join Date: Mar 2001
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(Last edited by porieux; Oct 2, 2006 at 05:39 AM.
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Addicted to MacNN
Join Date: May 2001
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Originally Posted by porieux
2 inch deep is really hard to believe...
Haha... I don't mean it's 2 inches deep. I mean it's a deep scratch that is 2 inches long. 
The scratch is deep, not a light surface scratch.
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Bush Tax Cuts == Job Killer
June 2001: 132,047,000 employed
June 2003: 129,839,000 employed
2.21 million jobs were LOST after 2 years of Bush Tax Cuts.
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Grizzled Veteran
Join Date: Jun 2003
Location: NORAD (England branch)
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Argue until you're blue in the face if you have to. My friends iPod came back from them scratched and they replaced it.
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iMac Core 2 Duo 17" 2ghz 3gb/250gb || iBook G4 12" 1.33ghz 1gb/40gb
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Dedicated MacNNer
Join Date: Jun 2001
Location: florida
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I cannot stress enough that if an Apple store is in any way accessable where you are bring it there and insist the genious inspect the exterior and make a record before sending it off. Sending it off by yourself is simply a crap shoot. But yes, I would call Apple if I was in your shoes, although I would never find myself in that position. Good luck.
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Dedicated MacNNer
Join Date: Jun 2001
Location: Cambridge, UK
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I once got an iBook screen replaced because it was scratched during a repair, but that was in Australia and through an Apple Centre. They were very reasonable. I would call Apple anyway and send a photo of the damage.
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