[RiSEp]

Hi, I've had a powerBook G4 (1.5 GHz, 512 MB memory) for over a year. All of a sudden it crashes (only the program) when I go to retrieve email on Microsoft Entourage. I'm extremely challanged when it comes to my Mac. I haven't added anything or done anything different. It has also dropped me a couple of times when I was on Internet Explorer. What is going on? And is there some program "DOCTOR" I can run to work out any bugs that creep up?

Thank you....alot!

[Rainy Day]

The problem is simple: You’re using M$ products. Use Apple’s Mail app and Safari for web browsing, and these “crashes” will go away.

[SEkker]

The problem is likely software.

I have to regularly reinstall M$ office to keep it running properly.

If that does not solve it, I'd do an 'archive and reinstall' of mac os x -- sounds hard, but it's VERY easy and reliable. The mac will save all your prefs, move the old system to a 'previous system' folder, then add an entire fresh OS. Then run software update to make sure all is uptodate, repair permissions in disk utility, and you'll have a brand new laptop.

If reinstalling the software does not fix your problem, run the Apple hardware check CD that came with your machine.