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The Strangest Thing
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Mac Enthusiast
Join Date: Jun 2001
Location: Lancaster, CA
Status:
Offline
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Well, my Macbook arrived today which was good news, but after unpacking the thing and starting it up I was presented with a diagram showing two steps to insert batteries in an Apple bluetooth mouse and powering it on. The Macbook's own trackpad was unresponsive, and basically the startup sequence was stuck on that diagram. Any key presses were ignored and I was unable to proceed further.
Calling Apple resulted in trying to bypass the diagram squeen by restarting the Macbook holding the shift key, the option key, and finally inserting the system software in the drive and depressing the "c" key. Each time resulted in the computer displaying this same diagram. Apple's support at this point determined that the Macbook would need to be sent in to be diagnosed and repaired. Unfortunately, I am not to expect a box until next Wednesday due to the holiday weekend.
I've been the owner of several Apple systems since the Apple IIe back in the early 80s and have never experienced having to return a system to them upon unpacking the thing--I can't say I've even ever seen this diagram appear before upon a startup sequence. Talk about bizarre...
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Mac Elite
Join Date: Aug 2001
Location: Capitol City
Status:
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that sucks man. tell them they should just replace the thing. they won't, but give them an earful anyway.
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Moderator Emeritus  Join Date: Nov 2000
Location: Illinois
Status:
Offline
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My guess as to what happened -- the trackpad (and possibly the keyboard) was dead. Tiger will display that diagram if you start up a computer with no pointing device attached, because it assumes that you have a bluetooth mouse you want to use. Too bad though.
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Professional Poster
Join Date: Jan 2003
Status:
Offline
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You just got the MB, it's dead-on-arrival. Either call Apple back or take it to an Apple Store, if you've got one nearby. You should get a replacement, you should not have to deal with sending it off to have it fixed.
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Junior Member
Join Date: Feb 2006
Location: Dallas, TX
Status:
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I would definitely try the Apple Store as well.
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Mac Enthusiast
Join Date: Jun 2001
Location: Lancaster, CA
Status:
Offline
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Well, I made an appointment at the Apple Store at the Beverly Center this morning. And within 15 minutes they had me on my way having exchanged the problematic Macbook with a new item--fortunately their last in-stock model. Excellent service. Now to just install this RAM upgrade--they seriously need to provide some gloves or something for installing these modules. It's definitely tough on the fingers.
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Professional Poster
Join Date: Feb 2002
Location: adequate, thanks.
Status:
Offline
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Originally Posted by Neo.cmg
Well, I made an appointment at the Apple Store at the Beverly Center this morning. And within 15 minutes they had me on my way having exchanged the problematic Macbook with a new item--fortunately their last in-stock model. Excellent service. Now to just install this RAM upgrade--
Good to hear man. 
Originally Posted by Neo.cmg
they seriously need to provide some gloves or something for installing these modules. It's definitely tough on the fingers.
What a pussy are you?
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