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Highest person at Apple I can talk to
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Fresh-Faced Recruit
Join Date: Dec 2005
Status:
Offline
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The guys I've talked to so far just don't respond.
I keep on getting bogus repair after bogus repair on my Powerbook G4. The thing has now has been repaired eight times since being purchased December 2005.
Nate Doss, the executive relations guy I've talked to (I'm sure other have talked to him), refuses to just replace the damn thing. Give me a Powerbook again, give me an iBook, I don't care -- I want a working machine. He refuses to take action -- I keep on getitng machines that drop connections repetedly, don't work with DVI monitors, and frequently go through kernel panics.
This is ridiculous.
Nate seems like the last option. Anybody else I can call that's higher up on the ladder? I've called Jean Tullouse, but I never got a response.
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Moderator  Join Date: Oct 2001
Location: San Jose, CA
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You could always send an email to Steve. He (or his secretary) do respond if the issue is serious enough. I think its steve@apple.com or sjobs@apple.com. Check the web page.
Steve
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Mac Elite
Join Date: Feb 2001
Location: Sitting in front of computer
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Steve Jobs. There are plenty of stories of him reading and sorting out peoples problems.
Send him a email, make sure its well written, dont just bitch and moan. Wait a few days and expect a phone call or email from someone important at apple!
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I free'd my mind... now it won't come back.
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Fresh-Faced Recruit
Join Date: Jun 2006
Status:
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Nate worked with me too, and to be honest, it wasn't much different than working with anyone else. I still had to send my MBP in and it still has that annoying inverter buzz (which he told me WAS fixable). Granted, the repair was very speedy, but still, it should have been fixed. I decided not to send it back in because I really do need it and can't be without it right now.
If you make any progress, please let me know. Thanks!
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Mac Enthusiast
Join Date: Sep 2004
Status:
Offline
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Originally Posted by Screech
The guys I've talked to so far just don't respond.
I keep on getting bogus repair after bogus repair on my Powerbook G4. The thing has now has been repaired eight times since being purchased December 2005.
Nate Doss, the executive relations guy I've talked to (I'm sure other have talked to him), refuses to just replace the damn thing. Give me a Powerbook again, give me an iBook, I don't care -- I want a working machine. He refuses to take action -- I keep on getitng machines that drop connections repetedly, don't work with DVI monitors, and frequently go through kernel panics.
This is ridiculous.
Nate seems like the last option. Anybody else I can call that's higher up on the ladder? I've called Jean Tullouse, but I never got a response.
ok, this is what i would recommend. have someone else, who has a good phone voice talk to them for you. i understand that you would be upset, you need to get to an apple store and make appointment after appointment until you find someone willing to work with you and then they can be your ally and help get proper results. if you are making these calls yourself, i would say stop, have someone make them for you. it could be your voice, your luck anything but i would say some different (like the 2 things i mentioned) may work better for you - have someone call for you, and or get someone at an apple store to be an advocate for you.
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Computers:
Macbook Pro: 17in, 2.16Ghz, 120GB HD, 1.5 GB ram.
iBook G4: 1.07Ghz, 60GB HD, 756mb ram (on sale for parts)
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Mac Elite
Join Date: Feb 2000
Location: Nashua NH, USA
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The best bet I've had dealing with uncoaperative tech supprot was to have my mom call. He's almost totaly computer illiterate but she always gets her way and all I do is give a few key words for what she wants and sit back and listen to her make them squirm.
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Mac Enthusiast
Join Date: Sep 2004
Status:
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Originally Posted by BLAZE_MkIV
The best bet I've had dealing with uncoaperative tech supprot was to have my mom call. He's almost totaly computer illiterate but she always gets her way and all I do is give a few key words for what she wants and sit back and listen to her make them squirm.
screech you need to find someone like that to help you. best of luck.
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Computers:
Macbook Pro: 17in, 2.16Ghz, 120GB HD, 1.5 GB ram.
iBook G4: 1.07Ghz, 60GB HD, 756mb ram (on sale for parts)
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Mac Elite
Join Date: May 2001
Location: Up north
Status:
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My mother once talked my way out of a $800.00 phone bill. My own attempts failed miserably. But ya, some people are just good over the phone with support people.
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Posting Junkie
Join Date: May 2001
Location: Brisbane, Australia
Status:
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Originally Posted by ibook_steve
This one is correct, yes.
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Grizzled Veteran
Join Date: Jul 2004
Location: Canada
Status:
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Alternatively, you could just by a Dell. Mac are not for everyone and maybe your bad luck with powerbooks is trying to tell you something.
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--
Aristotle
24" iMac 2.8Ghz 2GB RAM, 320GB HD; 64GB iPhone 4 S⃣
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Fresh-Faced Recruit
Join Date: Feb 2005
Status:
Offline
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Originally Posted by BLAZE_MkIV
The best bet I've had dealing with uncoaperative tech supprot was to have my mom call. He's almost totaly computer illiterate but she always gets her way and all I do is give a few key words for what she wants and sit back and listen to her make them squirm.
Your mum sounds like a swell guy. Does he walk you to work and tie your shoe laces?
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Fresh-Faced Recruit
Join Date: Jun 2005
Location: Edmonton, Alberta
Status:
Offline
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Well written is important as is documentation of phone calls, list of problems with the machine, a timeline, total hours without the machine and a generally positive attitude always help.
Hopefully they can get you up and running again.
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- Jonathan
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