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You are here: MacNN Forums > Hardware - Troubleshooting and Discussion > Mac Notebooks > My pulsating MBP keyboard *Video*

My pulsating MBP keyboard *Video*
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Dedicated MacNNer
Join Date: Feb 2006
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Oct 17, 2006, 08:34 PM
 
Avoid San Francisco Stonestown Apple Store at all costs. They do shitty repair work. I brought my machine in to get my keyboard replaced and here is the new one doing the disco when adjusting my keyboard illumination.

YouTube - MacBook Pro keyboard pulsating illumination

This is such BS, and worse, i went back showed them what happened and the guy told me to send it in to AppleCare.
     
Junior Member
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Oct 17, 2006, 10:10 PM
 
That's crazy.
     
Posting Junkie
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Oct 18, 2006, 02:13 AM
 
Go to the store and ask to speak with the manager. Explain calmly what happened, do a little demo of the effect and ask for proper repair job. Be polite, but firm. If he does not offer an apology and a quick solution tell him that you will report this incident to Apple. And then do it. Right up a detailed report (names, places, dates) and send it to Apple's customer relations. You might as well send a copy to sjobs@apple.com. In the past Apple has gotten stores to shape up. Sometimes you're just the unlucky guy. Hope all goes well.
     
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Oct 19, 2006, 09:22 PM
 
It's defective. Get it fixed... again. This is unacceptible. Tell him you had a seizure because of it and you might sue.
(Last edited by Eriamjh; Oct 22, 2006 at 03:16 PM. )

I'm a bird. I am the 1% (of pets).
     
Mac Enthusiast
Join Date: Aug 2006
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Oct 19, 2006, 09:34 PM
 
its Alive!~ kinda cool i think...proly annoying for use tho

*Darth breathing*
     
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Oct 20, 2006, 06:44 PM
 
Keep it, or sell it as "rare" for like double for what you paid.

"Oh! You smell good, what is that? Macintosh."-http://www.penny-arcade.com/comic/2006/03/03
     
Posting Junkie
Join Date: Jan 2006
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Oct 20, 2006, 08:40 PM
 
Dude that is killer! Keep it!
     
   
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