[antoinasia]

Hello.. I'm having issues with my new Macbook Pro (that I've had for a little over a week now) and I'm hoping to get some help here before I possibly spend forever with an Apple Customer Service guy/gal later today

Machine Name: Mac
Machine Model: MacBookPro2,2
Processor Name: Intel Core 2 Duo
Processor Speed: 2.33 GHz
L2 Cache (per processor): 4 MB
Memory: 2 GB
Bus Speed: 667 MHz
SMC Version: 1.12f5

The issues started out slow, but in the past day or so have made my mac almost unusable (took a restart to finally get to making this post haha)

Almost any program I try to use quits unexpectedly at some point and it's usually within the first few minutes of use.. including Finder.
The error log deal has given me:
KERN_INVALID_ADDRESS
AND
KERN_PROTECTION_FAILURE

Yesterday I had a kernel panic at startup and couldn't get past it and it took me like an hour to figure out to startup in "safe" mode haha.. but the startup issue hasn't happened since I tried that..
just about 20 minutes ago I had another kernel panic while trying to open firefox

My computer has completely frozen about 5 times in the past two days as well.

I ran an Apple Hardware Test and an error came up.. I'm not sure if this was the error i got yesterday, but I have this written down so I think it was...
4MEM/3/40000000

I ran the Disk Utility and there were no issues there.

I just ran a memory test program and got error after error.. also most google searches have led me to RAM issues. Some people were posting to try reseating the RAM, but I have no idea how to go about doing that and I can't find any information about that :/

So is this an issue with bad RAM? out of place RAM? SHEEP RAM? Any other ideas?

This is making me sad bc I've had my G4 PB for almost 3 years with hardly any issues and finally upgraded to the Macbook last week after a year of using the PB without a LCD (connected to a TV) haha

[pcguy1]

More likely then not, you probably have a set of bad memory.
However, after spending $2k plus/1wk, this is not your headache/issue, take it back to apple Store and have it replace. (I would not even bother to have them try to fix it, just have it replace, "just as you would if you bought a piece of 1wk old electronic from BB/Compusa/Circuit City, you wouldn't want them to waste your time and try to service it, you would absolutely have it replace right away."

[antoinasia]

that sounds like a good idea, i guess. I'll have to see when I can get the time to go
thanks

[phoenix78]

yep i agree with pcguy1. problems straight out of the box are classed as DOA (dead on arrival) and you should simply get a replacement.

dont wait too long! go asap just so you can get within that minimum timeframe of 11 days? correct me if im wrong... ive never had to use it before lol...

lets hope you get a better one next time


rob.

[antoinasia]

crap i hope it isnt 11 days... I probably wont have transportation to do it until tuesday :/

[phoenix78]

you may need to get conformation on that timeframe though as im not 100% sure.

if you can call the store at least and tell them the deal then they will have it on system as a record and then the timing may not be as fussy.



rob.

[SierraDragon]

Users with possible warranty issues should call 1-800-SOS-APPL immediately. Not go to the store first or whatever. Just make the 800 call and get a Case number started.

Immediately.

Note too that although I agree flaky RAM is most suspect, problems like those described can portend upcoming total system failure with possible loss of data. Make the call.

-Allen Wicks

[allenranger2]

Originally Posted by phoenix78 

yep i agree with pcguy1. problems straight out of the box are classed as DOA (dead on arrival) and you should simply get a replacement.

dont wait too long! go asap just so you can get within that minimum timeframe of 11 days? correct me if im wrong... ive never had to use it before lol...

lets hope you get a better one next time


rob.

I think it's 14 days for a return/exchange. After 14 days you'd have to get it actually serviced.