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Failure/problem rate? QC?
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Fresh-Faced Recruit
Join Date: Oct 2006
Location: Iowa (temporarily)
Status:
Offline
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Not to beat a dead horse (and I'm sure we've all seen plenty of talk about problems with the new Macs) but my neighbor, whom I talked into buying a MBP C2D, received it with a defect in the latch, it was literally bent out in the front above the release button. Another friend I talked into buying a Macbook sent it back twice in the first 3 weeks before giving up on Apple and buying an HP laptop at Best Buy. Another friend is sending her MBP CD machine back because it won't play or recognize DVD's. Yet another friend (yes, I do have a lot of friends thankfully!) had to send her's back within the first month. Now, I'm no expert, but DANG that seems like a lot of problems and to have them all concentrated in a school setting with FEW Mac users is a bit discouraging. I received my new MBP C2D machine with a mark on the case next to the keyboard, as if it had been pryed out or something. What's up with the QC at Apple these days?
I don't own stock at this point, but still, you like to believe that you pick a good product that has a history of being excellent. Just food for thought, I know that peecees have their share of issues, and I know Apple does a great job at fixing the problems. It just seems that a roughly 40% failure rate in my limited community is a bit much.
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Macbook Pro Core 2 Duo, 15.4", 2.16gHz
eMac 1 gHz
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Administrator 
Join Date: Apr 2001
Location: San Antonio TX USA
Status:
Offline
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New models have problems-ALWAYS. It doesn't matter if the new model is only new through having some new feature added, there WILL be problems. QC cannot catch them all.
Your neighbor's latch wasn't caught by QC because I assume the completed computers are boxed up automatically, or because looking at that particular place wasn't on the checklist (though it should be). The logic board issue is almost entirely because when a factory changes from making one thing to another-even if the new thing is almost identical to the old one-there are going to be start-up issues with manufacturing equipment. It's typically a good idea to hold off on getting a brand new model for a few weeks because of this (this includes cars, refrigerators, TVs etc.
Add to this an increasing market share for Apple and the expectable problems look much bigger than they really are. You will VERY SELDOM see someone post here about their positive experiences, but you may see the same person post several times about the SAME single problem as seen from different angles (or whining-some of us like to whine  ).
This is NOT a sign of the apocalypse. It's a sign that manufacturing is never perfect.
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Glenn -----
OTR/L, MOT, Tx
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Fresh-Faced Recruit
Join Date: Oct 2006
Location: Iowa (temporarily)
Status:
Offline
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Well stated ghporter, I am not bothered by the windup into new production and the things that can come along with that. I worked in management for a major electronics retailer for too many years not to have witnessed some of that. I guess what really bothers me is that it seems as though there are a greater number per capita on campus here than what is "normal" and I'm just wondering if it's indicative of anything. Still, you bring a voice of reason and balance to the discussion.
Thanks for the note on the signature, as it turns out, I sold two computers this past week so it was easy to trim!
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Macbook Pro Core 2 Duo, 15.4", 2.16gHz
eMac 1 gHz
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