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frankthetank966 · Dec 28, 2006, 11:05 AM

I have been trying to install the recent update to Microsoft Office '04 for the past few weeks. I made sure I had all the previous updates which I do. I can not install any of them. It says "can not find the proper folder/location" Does anybody know what to do?

pat++ · Dec 28, 2006, 11:35 AM

Resintall Office? btw this is not the right forum. This question is not at all related to iBook/MacBook. If you want to have an answer to your question, you'd better post in the correct forum.

Nivag · Dec 28, 2006, 12:21 PM

what version do you have and which one are trying install?

how are you updating MS Office, via the application itself/help menu or a downloaded installer?

frankthetank966 · Dec 28, 2006, 02:25 PM

Downloaded it from the site and from the updater. Sorry for posting it in the wrong thread, i apologize.

frankthetank966 · Dec 28, 2006, 03:01 PM

So I called MSFT and they said to boot up in a safe boot by holding down the "Shift" key and when i started booting up it turned off. I will call Apple soon and follow up.

frankthetank966 · Dec 29, 2006, 10:30 PM

I couldnt get through with Apple. Should I do a remove/install?

frdmfghtr · Dec 30, 2006, 08:41 AM

Originally Posted by frankthetank966

I couldnt get through with Apple. Should I do a remove/install?

I would...but make sure you back up your profile first so you don't lose your Entourage info if you use it. It will be the Microsoft User Data in your Documents folder. Apple will likely tell you it's a MS problem and to contact them.

frankthetank966 · Dec 30, 2006, 03:21 PM

I reinstalled MAC OS X and it updated.