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You are here: MacNN Forums > Hardware - Troubleshooting and Discussion > Mac Notebooks > Can't Update Microsoft Office 2004

Can't Update Microsoft Office 2004
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Grizzled Veteran
Join Date: Jun 2006
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Dec 28, 2006, 11:05 AM
 
I have been trying to install the recent update to Microsoft Office '04 for the past few weeks. I made sure I had all the previous updates which I do. I can not install any of them. It says "can not find the proper folder/location" Does anybody know what to do?
     
Mac Elite
Join Date: May 2001
Location: Earth
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Dec 28, 2006, 11:35 AM
 
Resintall Office? btw this is not the right forum. This question is not at all related to iBook/MacBook. If you want to have an answer to your question, you'd better post in the correct forum.
     
Mac Elite
Join Date: Jul 2003
Location: Body in London, mind elsewhere
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Dec 28, 2006, 12:21 PM
 
what version do you have and which one are trying install?

how are you updating MS Office, via the application itself/help menu or a downloaded installer?
     
Grizzled Veteran
Join Date: Jun 2006
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Dec 28, 2006, 02:25 PM
 
Downloaded it from the site and from the updater. Sorry for posting it in the wrong thread, i apologize.
     
Grizzled Veteran
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Dec 28, 2006, 03:01 PM
 
So I called MSFT and they said to boot up in a safe boot by holding down the "Shift" key and when i started booting up it turned off. I will call Apple soon and follow up.
     
Grizzled Veteran
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Dec 29, 2006, 10:30 PM
 
I couldnt get through with Apple. Should I do a remove/install?
     
Senior User
Join Date: Nov 2005
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Dec 30, 2006, 08:41 AM
 
Originally Posted by frankthetank966 View Post
I couldnt get through with Apple. Should I do a remove/install?
I would...but make sure you back up your profile first so you don't lose your Entourage info if you use it. It will be the Microsoft User Data in your Documents folder. Apple will likely tell you it's a MS problem and to contact them.
     
Grizzled Veteran
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Dec 30, 2006, 03:21 PM
 
I reinstalled MAC OS X and it updated.
     
   
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