[I WAS the One]

The HD of my iBook g4 died so I went to Comp USA and bought a new one and for $30.00 they installed it for me. when I get home and install Tiger the trackpad wasn't working, I need to use an external Mouse to finished everything. Right now it doesn't show anything on system preferences it seems that the iBook don't recognize that it has a trackpad... did Comp USA broke my iBook? or this is a simple task to fix it myself??

help

[rjt1000]

Originally Posted by I WAS the One 

did Comp USA broke my iBook?

It sure sounds like it. Replacing the HD in the iBook requires a lot of disassembly/ reassembly. I would bring it back to Comp USA immediately.

[techound1]

They neglected to plug the trackpad back into the board. Connection is under the keyboard/ram shield area. You can probably spot it yourself.

[I WAS the One]

ok, I went to Comp USA and they fix it. BUT.... when I return home, I insert a CD and the iBook scratch it when I eject it!!!! what's wrong with this store??? they fix something and brake something else?? What can I do to fix this CD issue? it literally scratch the CD when goes out! it's like the iBook has a needle inside in the CD drive! help me!

or... do you think I need to go back to Comp USA??

[rjt1000]

Originally Posted by I WAS the One 

do you think I need to go back to Comp USA??

Yes. Unfortunately CompUSA doesnt have a good reputation for Mac repairs. The iBook disassembly / reassembly is complicated--not something for amateurs.

[I WAS the One]

It Was a nightmare! They Fixed the trackpad and damage the CD-ROM drive so everytime I insert a CD it scratch it from top to bottom, so you can Imagine the on and outs from Comp USA! Now It fixed... but I will never go back!!!

[Kenneth]

Ouch! I would email Apple about your experience with CompUSA since it's one of the Apple Authorized Service Providers.