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I've effed up my macbook. remove RAM?
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Grizzled Veteran
Join Date: Jun 2006
Location: Pittsburgh
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I've borked my macbook tiger install beyond anything I can do to fix it. I'm gonna take it to the apple store tomorow. should I remove my third party ram?
also, if I want to backup my applications with all (most?) preferences intact, should I backup my Application Support folder in /Library and in /Users/Library ?
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Moderator  Join Date: Dec 2000
Location: Polwaristan
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yes, backup everything you can. They'll no doubt wipe it clean during their troubleshooting and repair process.
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Moderator Join Date: Oct 2001
Location: San Jose, CA
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Umm, yeah, good luck getting a decent amount of help from an Apple store on BLACK FRIDAY!
Steve
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Celebrating 10 years and 4000 posts on MacNN!
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Administrator  Join Date: Apr 2001
Location: San Antonio TX USA
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Originally Posted by ibook_steve 
Umm, yeah, good luck getting a decent amount of help from an Apple store on BLACK FRIDAY!
Steve
Which is to say that the store will be full to overflowing with customers, not that the folks behind the Genius Bar will be unhelpful. They may simply never see you for the crowd! 
And yes, I'd remove the third party RAM for a number of reasons. First, if there's any possibility that the RAM is involved in the problem, one of the standard practices I've heard of is that they just don't put third party RAM back in when they return your machine.
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Glenn -----
OTR/L, MOT, Tx
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Dedicated MacNNer
Join Date: Jun 2007
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Fresh-Faced Recruit
Join Date: Nov 2007
Location: San Antonio, TX
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Why not just reinstall tiger on your own?
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Addicted to MacNN
Join Date: Mar 2006
Location: California
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be sure to ask them to do a full install. all they do is install the basics. no fonts, printer drivers ect ect. they're only allowed one hard drive per genius and 15-20 minutes per customer. so ask for everything instead of a non-driver installed install
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