I went to the 5th Avenue Apple store to have a "white splotch" problem fixed on my 15" (1.5GHz) powerbook under Applecare until 6/08. Essentially, there are two fairly large white spots on the LCD near the center which are whiter than the surrounding area. Really shows up on grey and white webpages, etc. Not annoying generally unless you look directly at it. It's almost as if they are paint splotches, only translucent.
The tech identified it as pixel damage but claimed Apple wouldn't service it because it is considered "wear and tear" and that it had probably occurred when I applied pressure to the external casing behind the LCD. Occurs to me as odd, since I've used it as a desktop replacement for over two years, carried it around in a sleeve or a Matias Laptop Armor. This same tech also replaced the shift key on my keyboard, which proceeded to pop off less than 24 hours later.
So do I drag it down to 23rd Street and have Tekserve do it, go to a different Apple Store for a different opinion, or am I up the proverbial creek without a paddle? Opinions appreciated.
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