[bbales]

Hi -- I'm using Entourage as my e-mail program. I send and receive a lot of photos, for business use. My firm's main office cannot open said photos. Last week, I sent one photo. Can't open it. Sent same photo (as jpeg file) to a different person. She says it's coming as TWO attachments, and she can open one.

I finally had her forward the one she could open to the main office; that one they could open. I'm fairly convinced it's a problem at the office end of things. They're fairly clueless about how things are set up there. (and I think they were having trouble with the ameritech dsl account, not the AOL one, too, if that's important.)

Does anyone have ANY idea as to what might be wrong? Anyone run into similar problems? I'm afraid they're going to blame it on my being a Mac user, when I think it's just a setting problem of some sort.

Thanks in advance.

[mrtew]

Yep, it's because you are a Mac user. Mac files have two forks... the data fork and the resource fork. The one that the Windoze computer can open is really your data fork, and it perceives your rsource fork as a second file it can't read. You can either tell them not to worry about it... it's just that freaking Apple can't get a clue and stop sending out resource forks, or you can get a program such as Grim Ripper that rips the resource fork off pictures so you can send them clean. Or you can just 'Save for the Web' with photoshop which will save only the data fork.

[cpac]

OR

(1) I thought Entourage actually stripped the resource fork automatically, but maybe you need to set it as a preference somewhere.

(2) You can use Mail.app and check the option to "always send Windows friendly attachments"


Either way though, the person should be able to open one of the two attachments you already sent.

[bbales]

Well, thanks much for the info about why windows types seem to be getting TWO attachments. Unfortunately, the person I'm sending to apparently is getting only one, which he can't open.

Now that I think about it, though -- I'll have to find out just how many are going over.

And I'll check my settings, here, too.

Thanks.

[Developer]

Entourage will let you encode attachments as Base64 (for Windows). That should send only the data fork to Windows users and in a format that can easily be decoded there.
What sends both the resource and the data fork is called AppleDouble I think. You wouldn't want to use that when mailing to a Windows user (but maybe when mailing to a Mac user if you'd like to also mail stuff like a custom icon).

Search Entourage's attachment options or preferences for this.

[suthercd]

Make sure the 3 letter suffix (.gif, .tif, .jpg, etc) is appropriate for the file.

Craig

[mrtew]

Originally posted by cpac:
(2) You can use Mail.app and check the option to "always send Windows friendly attachments"

WOW! When did they come up with that option! That's what we've been waiting for for years! Thanks!

[proton]

Originally posted by mrtew:
WOW! When did they come up with that option! That's what we've been waiting for for years! Thanks!

Panther.

- proton

[bbales]

Well, I checked my preferences and they're set for (and have been) "any computer." It also mentions "apple double." Maybe that is where the "two attachments" part comes from.

Next time I'll try sending just to that person using the Windows setting.

Thanks for the help.