Welcome to the MacNN Forums.

Douglashh · Dec 14, 2003, 12:12 AM

Now that I have installed TTP 4, and love it, I have deleted all traces of Norton except the invisible Norton FS Data file and I can't seem to get rid of it. I've changed the ownership to myself and deleted it but it creates another one. I've even booted into my FW HD and deleted it from my internal HD but it keeps coming back.

How do I get rid of the damn thing anyway.

Thanks,

Doug

CharlesS · Dec 14, 2003, 12:28 AM

Sounds like you didn't get rid of every trace of Norton. There's probably still some daemon running in the background that's creating that file automatically.

Make sure you got rid of everything Norton and Symantec-related in the /Library/StartupItems and /System/Library/Extensions folders.

Douglashh · Dec 14, 2003, 10:51 AM

I looked in those folders and can find nothing that appears to be associated with Norton or Symantec. Did a 'search everywhere' for both Norton and Symantec and it shows nothing but the NortonFS Data file.

Any ideas what I should be looking for?

Thanks,
Doug

CharlesS · Dec 14, 2003, 11:27 AM

You could check the installation log, if you have one.

Does Norton's installer have an uninstall function?

I've got an old Norton installation log that someone sent me ages ago, but I can't promise it will be up to date anymore. It mentions these files of interest:

/Library/StartupItems/NUMCompatibilityCheck
/Library/StartupItems/VolumeAssist
/Library/StartupItems/TrackDelete
/Library/StartupItems/NortonMissedTasks
/Library/StartupItems/NortonAutoProtect
/System/Library/Extensions/symfs.kext
/System/Library/Extensions/DeleteTrap.kext
/System/Library/Extensions/SymOSXKernelUtilities.kext
/System/Library/Extensions/KTUM.kext
/System/Library/Extensions/SymEvent.kext

I recommend you get rid of all this stuff because it can cause crashing.

Developer · Dec 14, 2003, 11:38 AM

Originally posted by Douglashh:
Did a 'search everywhere' for both Norton and Symantec and it shows nothing but the NortonFS Data file.

<ot>Beware that "Search everywhere" does not search the System folder. If you'd like to search the System folder you'd have to manually add it to the search locations.</ot>

Douglashh · Dec 14, 2003, 03:50 PM

My /Library/StartupItnes folder is empty so I know there is nothing there. Double and triple check the /System/Library/Extensions folder and none of the files you mentioned it present.

Also added the System/Library to the search function as suggested.

Still nothing shows up except the invisible NortonFS Data file. This is getting spooky.

Doug

CharlesS · Dec 14, 2003, 04:06 PM

Originally posted by Douglashh:
My /Library/StartupItnes folder is empty so I know there is nothing there. Double and triple check the /System/Library/Extensions folder and none of the files you mentioned it present.

Also added the System/Library to the search function as suggested.

Still nothing shows up except the invisible NortonFS Data file. This is getting spooky.

Doug

Go to Activity Monitor and see if you notice any unusual daemons that might be related to Symantec, Norton, FileSaver, VolumeAssist, etc. running.

Sven G · Dec 15, 2003, 02:47 AM

How to uninstall a 2003-2004 Symantec Macintosh product: at the end of the page, there's also a link to the new Symantec Uninstaller 1.0.1 for Panther (waiting for Norton Panther compatibility).

Not sure if it really removes everything, however...

Douglashh · Dec 15, 2003, 10:44 AM

I finally got rid of it. I'm not sure why it worked this way but this is what I did. First whenever I changed the ownership and then deleted the file it always reappeared. To finally get rid of it I changed the ownership and then rebooted with the changed ownership. Then I deleted the file and it didn't come back. I'm not sure why rebooting after the change in ownership allowed the file to be deleted with reappearing but so far it hasn't reappeared.

Thanks for all the help.

Doug