[lAwrencex]

when i attempt to play an avi or mov file through quicktime it gives me the message that quicktime has unexpectedly quit. i have played these same movies in the past and they worked perfectly fine. i can also play these movies using another video player like video lan client but i want to be able to watch them through quicktime. does anyone have any suggestions?

[Uncle Skeleton]

some file on your system have become damaged, either QuickTime, one of the codecs you installed, or some other part of your system. To narrow that down, open Console.app, "clear" it, and open one of the movies that causes the crash, and see what gets printed in Console. If that doesn't lead you to the culprit, post it here and maybe it will lead someone else to your problem.


did you try fixing permissions and all that mumbo-jumbo?

[lAwrencex]

this is what it says...

*** malloc[524]: Deallocation of a pointer not malloced: 0xffffffff; This could be a double free(), or free() called with the middle of an allocated block; Try setting environment variable MallocHelp to see tools to help debug
Jan 6 03:51:34 lawrence-melillis-Computer crashdump: Crash report written to: /Users/lawrence/Library/Logs/CrashReporter/QuickTime Player.crash.log

any idea?

[Uncle Skeleton]

Originally posted by lAwrencex:
Crash report written to: /Users/lawrence/Library/Logs/CrashReporter/QuickTime Player.crash.log

any idea?

go look in that crash log, of course

[lAwrencex]

this is what it says in the crash log, if you can help please do so because i really have no idea what im doing when it comes to this stuff.

Command: QuickTime Player
PID: 524

Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_INVALID_ADDRESS (0x0001) at 0x20e3d2d0

Thread 0 Crashed:
#0 0x96a3e600 in IsProcRegistered(void (*)(unsigned long, void*, void*), unsigned long)
#1 0x969e7f50 in RegisterCallbackInternal(unsigned long, void (*)(unsigned long, void*, void*), unsigned long, void*, unsigned char)
#2 0x96a669a8 in TTheme::InitializeThemeData()
#3 0x969cb978 in TTheme::GetIndexedDataForVariant(short, short)
#4 0x969bd358 in DataEngine::GetThemeMenuItemExtra(unsigned short, short&, short&
#5 0x969c034c in SetupMDEFGlobals(short, OpaqueMenuRef*, Rect*, Point, short*, StandardMenuDefGlobals*, OpaqueGrafPtr**, bool*)
#6 0x969d5508 in StandardMDEF(short, OpaqueMenuRef*, Rect*, Point, short*)
#7 0x969d0884 in CallMenuDef(MenuData*, short, Rect*, Point, short*)
#8 0x96a024c4 in SendMenuInit(MenuData*)
#9 0x969e1b90 in MenuData::Initialize(OpaqueEventRef*)
#10 0x969d18a8 in HIObject::HandleClassHIObjectEvent(OpaqueEventHand lerCallRef*, OpaqueEventRef*, void*)
#11 0x969d180c in HIObject::EventHook(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)
#12 0x969a2c54 in DispatchEventToHandlers
#13 0x969a2fbc in SendEventToEventTargetInternal
#14 0x969a63d0 in SendEventToEventTargetWithOptions
#15 0x969cb8f0 in HIObject::Create(__CFString const*, OpaqueEventRef*, HIObject**)
#16 0x969cea24 in HIObjectCreate
#17 0x969f2138 in CreateMenuData(MenuDefSpec const*, short, unsigned char const*, unsigned long, MenuData**)
#18 0x96a3e7c4 in UnifyMenuList()
#19 0x969b7ab8 in GetUnifiedMenuList()
#20 0x969f600c in NormalizeMenu
#21 0x96a050d8 in HiliteMenuTitle(MenuData*, MenuData*, unsigned char)
#22 0x0009ed1c in 0x9ed1c
#23 0x00024444 in 0x24444
#24 0x00024050 in 0x24050
#25 0x000238c4 in 0x238c4
#26 0x000234ec in 0x234ec
#27 0x00023360 in 0x23360

PPC Thread State:
srr0: 0x96a3e600 srr1: 0x0000f030 vrsave: 0x00000000
xer: 0x00000000 lr: 0x969e7f50 ctr: 0x90135bf0 mq: 0x00000000
r0: 0x969e7f50 r1: 0xbfffde50 r2: 0x48024242 r3: 0x00000000
r4: 0x61616376 r5: 0x61616376 r6: 0x00000000 r7: 0x96a3e5d0
r8: 0x96be1404 r9: 0x20e3d2d0 r10: 0x00000000 r11: 0x00000000
r12: 0x90135bf0 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19: 0x00000000
r20: 0x00000002 r21: 0x00000000 r22: 0xbffff1e4 r23: 0xbffff1e0
r24: 0x00000000 r25: 0x74626f78 r26: 0x00000000 r27: 0x96be1404
r28: 0x61616376 r29: 0x002330f0 r30: 0x00000000 r31: 0x969e7f20

[Uncle Skeleton]

sorry, that doesn't point to an easy answer. Can you open these movies in other QT-based players (like Cellulo)?

anyway, to fix it I think you might have to reinstall quicktime. try fixing permissions, running disk first aid, etc. If that doesn't work, BACKUP ALL YOUR DATA, download the QT installer from apple and try to make it reinstall, erasing old files if possible. If that doesn't work, you can try deleting any and all QT files you find and reinstalling from your OS X cd (but I really don't think this will work and you might get into trouble), or do an archive-and-install; this is pretty severe, but QT is deeply entrenched into MacOS and there's not much you can do about it.

Incidentally, QT used to have unexplained strokes like this in OS <=9 from time to time as well, but this is the first time I've heard of it happening in OS X