Welcome to the MacNN Forums.

xi_hyperon · Jan 22, 2004, 09:14 AM

Out of my collection of purchased AAC files, I have two which consistently cause iTunes to quit. Has anyone else had a similar problem?

I contacted Apple about this as it involves music I purchased from the Music Store, but they told me that I would have to pay $49 for tech support or get Applecare.

Here is the crash report:

Date/Time: 2004-01-21 09:33:31 -0600
OS Version: 10.3.2 (Build 7D24)
Report Version: 2

Command: iTunes
Path: /Applications/iTunes.app/Contents/MacOS/iTunes
Version: 4.2 (4.2)
PID: 397
Thread: 7

Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x00000b48

Thread 0:
0 libSystem.B.dylib 0x900075c8 mach_msg_trap + 0x8
1 libSystem.B.dylib 0x90007118 mach_msg + 0x38
2 com.apple.CoreFoundation 0x90191930 __CFRunLoopRun + 0x350
3 com.apple.CoreFoundation 0x901960bc CFRunLoopRunSpecific + 0x148
4 com.apple.HIToolbox 0x927d632c RunCurrentEventLoopInMode + 0xac
5 com.apple.HIToolbox 0x927d9408 GetNextEventMatchingMask + 0x1a0
6 com.apple.HIToolbox 0x927ecebc WNEInternal + 0xa0
7 com.apple.HIToolbox 0x927fdb90 WaitNextEvent + 0x4c
8 com.apple.iTunes 0x0007e2d0 0x1000 + 0x7d2d0
9 com.apple.iTunes 0x0020b20c 0x1000 + 0x20a20c
10 com.apple.iTunes 0x0020bf2c 0x1000 + 0x20af2c
11 com.apple.iTunes 0x000ef238 0x1000 + 0xee238
12 com.apple.iTunes 0x0020c80c 0x1000 + 0x20b80c
13 com.apple.iTunes 0x00004758 0x1000 + 0x3758
14 com.apple.iTunes 0x000045d8 0x1000 + 0x35d8

Thread 1:
0 libSystem.B.dylib 0x9001a5ac syscall + 0xc
1 ...ple.CoreServices.OSServices 0x9061f3fc BSD_waitevent + 0x2c
2 ...ple.CoreServices.OSServices 0x9061bdf0 CarbonSelectThreadFunc + 0xb0
3 libSystem.B.dylib 0x900247e8 _pthread_body + 0x28

Thread 2:
0 libSystem.B.dylib 0x90017048 semaphore_wait_signal_trap + 0x8
1 libSystem.B.dylib 0x9000e890 _pthread_cond_wait + 0x270
2 ...ple.CoreServices.OSServices 0x90626630 CarbonOperationThreadFunc + 0x50
3 libSystem.B.dylib 0x900247e8 _pthread_body + 0x28

Thread 3:
0 libSystem.B.dylib 0x9004364c accept + 0xc
1 com.apple.iTunes 0x00230f14 0x1000 + 0x22ff14
2 com.apple.iTunes 0x0023058c 0x1000 + 0x22f58c
3 com.apple.iTunes 0x00230248 0x1000 + 0x22f248
4 libSystem.B.dylib 0x900247e8 _pthread_body + 0x28

Thread 4:
0 libSystem.B.dylib 0x900075c8 mach_msg_trap + 0x8
1 libSystem.B.dylib 0x90007118 mach_msg + 0x38
2 com.apple.CoreFoundation 0x90191930 __CFRunLoopRun + 0x350
3 com.apple.CoreFoundation 0x901960bc CFRunLoopRunSpecific + 0x148
4 com.apple.CoreFoundation 0x901ff514 CFRunLoopRun + 0x34
5 com.apple.iTunes 0x0014505c 0x1000 + 0x14405c
6 libSystem.B.dylib 0x900247e8 _pthread_body + 0x28

Thread 5:
0 libSystem.B.dylib 0x9000b30c select + 0xc
1 com.apple.CoreFoundation 0x90196d40 __CFSocketManager + 0x1fc
2 libSystem.B.dylib 0x900247e8 _pthread_body + 0x28

Thread 6:
0 libSystem.B.dylib 0x90018ce8 semaphore_timedwait_signal_trap + 0x8
1 libSystem.B.dylib 0x9000e888 _pthread_cond_wait + 0x268
2 ...ple.CoreServices.CarbonCore 0x902aaa10 TSWaitOnSemaphoreCommon + 0xb0
3 ...ple.CoreServices.CarbonCore 0x902aa894 _Z15AsyncFileThreadPv + 0x38
4 libSystem.B.dylib 0x900247e8 _pthread_body + 0x28

Thread 7 Crashed:
0 com.apple.iTunes 0x002497ac 0x1000 + 0x2487ac
1 com.apple.iTunes 0x00156f84 0x1000 + 0x155f84
2 com.apple.iTunes 0x00157810 0x1000 + 0x156810
3 com.apple.iTunes 0x00047190 0x1000 + 0x46190
4 com.apple.iTunes 0x001969f8 0x1000 + 0x1959f8
5 com.apple.iTunes 0x002391d8 0x1000 + 0x2381d8
6 com.apple.iTunes 0x000422cc 0x1000 + 0x412cc
7 ...ple.CoreServices.CarbonCore 0x9029e978 InvokeDeferredTaskUPP + 0x18
8 com.apple.iTunes 0x0004238c 0x1000 + 0x4138c
9 libSystem.B.dylib 0x900247e8 _pthread_body + 0x28

Thread 8:
0 libSystem.B.dylib 0x90018ce8 semaphore_timedwait_signal_trap + 0x8
1 libSystem.B.dylib 0x9000e888 _pthread_cond_wait + 0x268
2 com.apple.audio.CoreAudio 0x907244fc _ZN7CAGuard7WaitForEy + 0xdc
3 com.apple.audio.CoreAudio 0x90724130 _ZN7CAGuard9WaitUntilEy + 0x130
4 com.apple.audio.CoreAudio 0x90722b20 _ZN10HPIOThread8WorkLoopEv + 0x358
5 com.apple.audio.CoreAudio 0x9073919c _ZN10HPIOThread11ThreadEntryEPS_ + 0x1c
6 com.apple.audio.CoreAudio 0x907391e0 _ZN9CAPThread5EntryEPS_ + 0x30
7 libSystem.B.dylib 0x900247e8 _pthread_body + 0x28

Thread 9:
0 libSystem.B.dylib 0x90017048 semaphore_wait_signal_trap + 0x8
1 libSystem.B.dylib 0x9000e890 _pthread_cond_wait + 0x270
2 com.apple.iTunes 0x001f2524 0x1000 + 0x1f1524
3 com.apple.iTunes 0x00178794 0x1000 + 0x177794
4 com.apple.iTunes 0x00178864 0x1000 + 0x177864
5 com.apple.iTunes 0x0004231c 0x1000 + 0x4131c
6 libSystem.B.dylib 0x900247e8 _pthread_body + 0x28

I did submit this to Apple (I really like the fact that OS X now generates a crash report when something goes awry). I also checked the Apple support forums but didn't find any topics related to this issue. If anyone has any ideas for correcting this and would like to share, it would be great.

The Milkman · Mar 22, 2004, 03:25 PM

Hi,
I have no solution for your problem although I seem to suffer from the same awkward behaviour: iTunes crashing when trying to play some AAC files. Mine are not from the ITMS (none yet in europe) but they're AACs I ripped myself. Not only iTunes chokes on them, also the Finder quits when trying to play in preview, as does Quicktime player. They also crash VLC and Mplayer (do they use quicktime for playback?).
The only solution for me has been to re-rip the AACs, sometimes an entire CD.
This has happened to me so often since switching to AAC that I've considered going back to MP3 on numerous occasions.
Mm.

Nebagakid · Mar 22, 2004, 03:40 PM

contact iTunes Music Store help, this has happened to me many times. The song plays fine except for a little bit of a horrible noise in the song on my iPod. In iTunes, where that horrible noise should be is where iTunes crashes.

they should give you a new download of the song, so you would own two, but the second better one is fixed. I have had to do this thrice probably. It sort of takes away from the whole experience, but it is not anything that time consuming, just a few e-mails that you would spend time at these boards instead. Not hard.

xi_hyperon · Mar 22, 2004, 04:14 PM

Originally posted by Nebagakid:
contact iTunes Music Store help, this has happened to me many times. The song plays fine except for a little bit of a horrible noise in the song on my iPod. In iTunes, where that horrible noise should be is where iTunes crashes.

Originally I did just that, and the iTMS person referred me to Apple's tech support. Perhaps I will try to contact them again and see if I get somebody more helpful.