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sielo_X · Feb 8, 2004, 09:33 PM

the itunes icon on my dock had a question mark over it so i deleted it. now i don't know how to access itunes anymore. i tried downloading itunes 4 from apple.com but i got an error messege saying that this software can't be installed on this computer. any help is appreciated.

Developer · Feb 8, 2004, 10:07 PM

In the Finder select the menu Go To->Applications. Drag iTunes back into the Dock, or launch it directly from the Applications folder.

sielo_X · Feb 8, 2004, 11:39 PM

itunes isn't in applications.

dtriska · Feb 8, 2004, 11:55 PM

The question mark you saw in the Dock indicated that the system couldn't find iTunes. That's also why iTunes can't be found in "/Applications".

You'll have to download iTunes from http://www.apple.com/itunes/download/

Make sure you're using at least 10.1.5, and authenticate with the installer for iTunes.

If this still doesn't work, check Software Update. iTunes might be listed there as it's not in "/Applications".

sielo_X · Feb 9, 2004, 01:54 AM

i tried all that and still nothing. when i try to install itunes it says that i dont have authorization. i dont see how that can be since i am the only user and i've never encountered that before. would i have to use the system restore discs?

Developer · Feb 9, 2004, 06:19 AM

Did you provide an admin's password to the installer? If you're on an older OS you might have to click the little button with the lock to do that.

If that doesn't help you need to provide more details.

sielo_X · Feb 9, 2004, 11:00 AM

the installer never asked me for my password. on the read me that came with the itunes download there was a paragraph that instructed me to click on the lock icon but its not there. i'm completely lost on this.

sielo_X · Feb 9, 2004, 11:06 AM

" If that doesn't help you need to provide more details. "

what other information do you need? thanks.

Turias · Feb 9, 2004, 11:11 AM

Originally posted by sielo_X:
" If that doesn't help you need to provide more details. "

what other information do you need? thanks.

like OS version... computer type...

Developer · Feb 9, 2004, 11:37 AM

Originally posted by Turias:
like OS version... computer type...

Those, and also provide all other information you can.

Which version of iTunes have you been using?
What did you do before iTunes vanished?
If you search for iTunes in the Finder, can you find it somewhere?
Where did you download the new iTunes installer? URL?
Which volume did you select to install iTunes to?
Is it the boot volume?
How much free space does it have?
What's the exact error message the installer gives you?
Can you post a screenshot of the Installer at the point where you stuck?

etc. pp.