 |
 |
Missing Song From iTMS Album Purchase
|
|
|
|
|
Fresh-Faced Recruit
Join Date: Dec 2001
Location: CA
Status:
Offline
|
|
Help! On iTunes Music Store, I purchased the album "Shpongle - Are you Shpongled" which has 7 songs, but I was only able to download 6 songs, when I got an error -50 stating that "there was an error with the download". Now, when I'm viewing my "Purchased Music" Playlist and I try to "Check for Purchased Music", itunes does NOT find that 7th song... I paid for 7 songs and only have 6!!! Furthermore, it's not like I can just go grab a pepsi and add that 7th song, that missing song is "Album Only"!!! Please help!
Here is the album I purchased: http://phobos.apple.com/WebObjects/M...listId=5324368
And here is the missing track: http://phobos.apple.com/WebObjects/M...ItemId=5324366
Anyone have ANY advice? I haven't found any valid itms support contact info (no email, no phone... yes, I submitted a bug report only to get this lovely page: http://www.apple.com/feedback/itunes_thankyou.html)...
NO LOVE!! 
|
|
|
| |
|
|
|
|
|
|
|
Addicted to MacNN
Join Date: Oct 2001
Location: Yokohama, Japan
Status:
Offline
|
|
Have you tried following the Music Store Customer Service item in the Help menu?
|
|
|
| |
|
|
|
|
|
|
|
Fresh-Faced Recruit
Join Date: Dec 2001
Location: CA
Status:
Offline
|
|
just an update, i scoured the site and FINALLY found this: http://www.apple.com/support/itunes/download.html (VERY bottom of the page  )....
I sent them a message w/ my issue, and they replied in less than 24 hrs letting me know they reset whatever on their side and to run the "Check for Purchased Music" again in itunes... and low and behold, this time... IT WORKED!!!
very cool... impressive turnaround time and good support 
yay apple! 
|
|
|
| |
|
|
|
|
|
|
|
Mac Elite
Join Date: Oct 1999
Location: Manchester, UK
Status:
Offline
|
|
I have been waiting for over 48 hours and I still don't have my missing track.
Ian
|
Computers - Au MacBook 2.4Ghz, iMac 24" 2.8Ghz Core 2 Duo
iPods - 5GB original iPod, 4GB nano - Red, 1GB 2G shuffle - Silver, 4GB 3G Shuffle - Black, 16GB touch, 16GB nano Red, 16GB iPhone 3G.
OSX User Since Public Beta, current OS 10.6.1, iTS UK purchases - 5377 songs.... and growing!
My website - www.idparkinson.co.uk
|
| |
|
|
|
|
|
|
|
Addicted to MacNN
Join Date: Mar 2000
Location: London, UK
Status:
Offline
|
|
Originally posted by Parky:
I have been waiting for over 48 hours and I still don't have my missing track.
That's because all of Apple's support in the UK has a universal suck factor. This factor also happens to be quite large.
|
|
|
| |
|
|
|
|
|
|
|
Fresh-Faced Recruit
Join Date: Dec 2001
Location: CA
Status:
Offline
|
|
Originally posted by Angus_D:
That's because all of Apple's support in the UK has a universal suck factor. This factor also happens to be quite large.
http://www.apple.com/macosx/feedback/
|
|
|
| |
|
|
|
|
|
|
|
Addicted to MacNN
Join Date: Mar 2000
Location: London, UK
Status:
Offline
|
|
I'm sorry, but what would telling Apple's Mac OS X engineering team accomplish?
|
|
|
| |
|
|
|
|
|
|
|
Fresh-Faced Recruit
Join Date: Dec 2001
Location: CA
Status:
Offline
|
|
Originally posted by Angus_D:
I'm sorry, but what would telling Apple's Mac OS X engineering team accomplish?
Oh, sorry... that was a result of my delirium last night... Isn't there a general feedback page for Apple's support?
Maybe this link might suit the situation better? http://www.apple.com/feedback/itunes.html
IMO, complaining in a random thread in a forum doesn't seem as productive as contacting Apple and letting them know they can do better.
|
|
|
| |
|
|
|
|
|
|
|
|
|
|
|
|
 
|
|
|
Forum Rules
|
|
|
|
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
|
HTML code is Off
|
|
|
|
|
|
|
|
|
|
|
|
|
Top
