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Sending photos that a PC can open -- much frustration
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Mac Elite
Join Date: Jan 2003
Location: suburban Chicago
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This may be a question for OSX, but I'm not sure. I'm trying, desperately, to send a jpeg to someone I work with. I keep sending it, via Entourage, but she cannot open it. I'm encoding for a Windows user. I have tried sending it to someone else I work with and she cannot open it either. However, two other people have no difficulty whatsoever (and I'm doing everything exactly the same).
Does anyone know if windows users have to have any programs or anything or their computers in order to open a Photo attachment? I'm assuming the problem is on their end, and not mine, but I do need to get this fixed, ASAP. I'd appreciate any insights anyone has, or help they can offer.
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Addicted to MacNN
Join Date: Oct 2001
Location: Yokohama, Japan
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A JPEG is a JPEG. It sounds like they're doing something wrong.
One common problem is that the file might have a resource fork (where the Mac OS puts certain pieces of info like the preview). When you send the file via email, a Mac will see it as one file, but a PC will see the data fork and the resource fork as separate files. If the PC user tries to open the resource fork it will not work. The resource fork is small--a couple kilobytes at most--so make sure the PC user is opening the large attached file.
I don't know of any way to get Entourage to not send the resource fork. In Mail.app you can set it to "Always send Windows-friendly attachments." But if you must use Entourage, the best you can do is to strip the resource fork with a program like GraphicConverter. I'm sure there are many other ways to do it, but I don't know of them.
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Posting Junkie
Join Date: Feb 2000
Location: Washington, DC
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well, I'm not sure, but I think you can save a jpg in some odd formats that can be difficult for PC users. I think you can save them as CMYK or duo tone.
I always drag the image in to mail.app and it just works.
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Addicted to MacNN
Join Date: Jun 1999
Location: Las Vegas, NV, USA
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Whatever your solution turns out to be, rest assured it's the PC's fault.
Chris
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Dedicated MacNNer
Join Date: Feb 2002
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double check the file extension on that jpeg. i have noticed that jpegs may have either a .jpg or .jpeg extension. some computers have a hard time w/ the .jpeg extension. just changing it to .jpg seems to fix the problem. also although you have sent it successfully using entourage you might also try sending it via a yahoo account.
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Mac Elite
Join Date: Mar 2001
Location: CO
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On the "resource fork hypthothesis":
Try opening and resaving the jpg with GraphicConverter and see if (still sent by Entourage) they have better luck?
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TOMBSTONE: "He's trashed his last preferences"
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Mac Elite
Join Date: Jan 2003
Location: suburban Chicago
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Originally posted by chabig:
Whatever your solution turns out to be, rest assured it's the PC's fault.
Chris
THat's a given... 
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