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Parky · Aug 25, 2004, 08:34 AM

There seems to be a major problem with the UK iTMS.

Many users are getting the 'The version of iTunes you are using is out of date, install the latest version' message when they try to use the store.

They can browse the store, but find that they get the US store and the the UK as expected.

If they do manage to get to a page on the store it is for the US.
If they select the UK Store they end up back at the US Store.

Is this any way to run a business - lost sales here we come!

Ian

Parky · Aug 25, 2004, 08:48 AM

I have just spent an hour trying to access the UK iTMS, no joy.

I can continually get access to the US Store, no problem, but can't get access to the US Main Page so that I can change the Country to the UK.

I try to access my account only to be told that I am in the US Store, but clicking the 'OK' button will take me to the UK Store. So I click OK, to be greeted by the 'Your version of iTunes needs updating......' and I'm still in the US Store. It does not change to the UK.

So basically it's broken, there is no way to get back to the UK Store at the moment.

Is the UK Store down?

I am not the only person with this issue, how many sales are Apple losing today because of this?

GET IT SORTED.

Ian

JKT · Aug 25, 2004, 08:56 AM

Not that it helps, but I've just accessed it with no problems.

Parky · Aug 25, 2004, 08:58 AM

Have you downloaded the Free Track this week?

I think that is what causes the problem.

It is a track in the US Store, and it changes stores so that it can be downloaded.

We then can't get back to the UK Store.

Give it a try.

Ian

JKT · Aug 25, 2004, 09:12 AM

Just tried it and again, no problems (apart from the song being a bit - edit: actually, it's completely - pants). I use the Shopping Cart feature if that makes any difference.

FWIW, have you tried restarting? When I have had issues in the past (e.g. for some reason I was getting the US iMix charts instead of the UK ones), restarting solved it.

Parky · Aug 25, 2004, 10:28 AM

I did a reboot and that fixed it for a while.

I popped into the browse area, tried to go back to the UK Main Page and got the 'out of date version' message again.

Now I am back in the US Browse area and can't get out again and I'm not doing a reboot every time I want to use the store.

It's their loss, if they want sales then they should get this fixed, it has been a recurring problem for many people since iTMS was launched, some days it works others not.

Ian

Parky · Aug 25, 2004, 10:37 AM

Just done yet another reboot and it's not working.

Looks like I'm not going to be shopping with iTMS again, I wish I could but it's easier to order a real CD online.

I'm giving up trying until I hear things are sorted out PROPERLY.

I have turned off iTMS from iTunes so that it does not sit there annoying me every time I play music.

I would not mind if they even acknowledged that there was a problem, loads of people get the same issue and Apple just sit silent about it.

Ian

ntsc · Aug 25, 2004, 10:54 AM

actually i think you have the issue, since i've never had any problems with outages with iTMS.

try deleting your prefs for iTunes or something cos there is something wrong if a reboot fixes it.

Parky · Aug 25, 2004, 11:14 AM

If I was the only one with the issue I would agree, but there seem to be others if you look in the Apple Support Boards.

I have trashed preferences, reinstalled iTunes, etc, etc.

For now it's out of favour with me, and will not get used.

Back to buying CD's for �8.99 delivered from CDWOW.com

Ian

chris_h · Aug 25, 2004, 11:47 AM

Originally posted by Parky:
Looks like I'm not going to be shopping with iTMS again...

I'm giving up trying until I hear things are sorted out PROPERLY.

I have turned off iTMS from iTunes so that it does not sit there annoying me every time I play music.

well la-de-da lord higgenbottum.

Gee4orce · Aug 26, 2004, 03:00 AM

It's a personal vendetta against you Parky, after you reported Apple to the Advertising Standards Authority.

Jonesy · Aug 26, 2004, 06:04 AM

I don't know what you're all on about. I bought the free song. Then I went back to browsing the store as usual.

It must be something personal

Randman · Aug 26, 2004, 06:07 AM

Originally posted by Gee4orce:
It's a personal vendetta against you Parky, after you reported Apple to the Advertising Standards Authority.

Mediaman_12 · Aug 26, 2004, 04:13 PM

Originally posted by Jonesy:
I don't know what you're all on about. I bought the free song. Then I went back to browsing the store as usual.

Two things.
1. I didn't know the UK iTMS was doing 'free songs' where are they?
2. I attempted to buy some tracks today, I put the password in and it came up with a "We are unable to process credit cards today. You can continue browsing the store, and try again tomorrow." error message.

Nivag · Aug 26, 2004, 04:32 PM

Originally posted by Mediaman_12:
Two things.
1. I didn't know the UK iTMS was doing 'free songs' where are they?
2. I attempted to buy some tracks today, I put the password in and it came up with a "We are unable to process credit cards today. You can continue browsing the store, and try again tomorrow." error message.

1. it's on the front page when you launch iTunes store, about half way down to the left of middle at the moment.

try this link

2. gawd knows, it was sketchy for me yesterday as well.

also have you brits seen this site yet?

http://www.karmadownload.com/

thePurpleGiant · Aug 26, 2004, 07:10 PM

Parky, is it my imagination, or do you hve a slight obsession with the iTMS? It seems that the vast majority of new topics started by you since iTMS launched where you are, have all been about iTMS...

Most offensive Album on iTMS - EVER?
iTMS Download fails, won't download missing file!
Have you lost files during iTMS downloads
Long tracks not for sale as singles on iTMS
Apple - another Advertising claim fails (re: iTMS)
Not a single iTunes winner outside USA
Is the UK iTunes Music Store down?
iTunes Music Store Europe - Prices

Randman · Aug 27, 2004, 02:24 AM

Slight obsession?

ism · Aug 27, 2004, 03:07 AM

Originally posted by Nivag:

also have you brits seen this site yet?

http://www.karmadownload.com/

Stoked. Thankyou. Now I can get the Freestylers. With that and the Prodigy's new one, my life is complete.

Grrr · Aug 27, 2004, 10:51 AM

Never experienced that problem here either.

I did however once get an invoice from Apple, billing me for the same song twice. Bloody stupid that this is even possible on the same invoice. So i complained out of principle. And get a really snotty Email back, saying it was my error (Was a track I had some bother persuading to download) but that they will credit me back for the song this once. Was their bloody error, not mine!

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