[tavilach]

My mom uses AOL, and when I reply to her messages, if she had already replied to one of mine (I guess this adds HTML...), nothing happens after clicking reply. I can click it again and again, but nothing happens. When I quit Mail and re-launch it, all of those reply windows pop up, but without the text I replied to in the body of the message (but they still have "Re: [Subject]" in the subject.

What's going on?

[robvance]

I had the exact same problem and found the answer in one of the Apple support discussions groups. Lots of theories as to why it's happening, but bottom line here's the workaround suggested:

1. Select the message and/or open the email message in it's own window
2. Select "View | Message | Plain Text Alternative"
3. Now use Reply/Reply All

This has worked for me every time - YMMV.

--Rob

[tavilach]

Originally posted by robvance:
I had the exact same problem and found the answer in one of the Apple support discussions groups. Lots of theories as to why it's happening, but bottom line here's the workaround suggested:

1. Select the message and/or open the email message in it's own window
2. Select "View | Message | Plain Text Alternative"
3. Now use Reply/Reply All

This has worked for me every time - YMMV.

--Rob

Thanks!