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You are here: MacNN Forums > Software - Troubleshooting and Discussion > Applications > Where in OSX is this file located?

Where in OSX is this file located?
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Dec 4, 2004, 01:42 PM
 
Sorry if this might not directly relate to the OS but I had once installed Norton Utilities. Finding that it was completely useless I uninstalled all its components. I thought I did. Doing a search using the Finder for anything Norton, SystemWorks, Symantec, etc. I come up with nothing. Yet whenever there is an OS update, (like 10.3.6 for instance, which works well so far) after the needed restart I get an Alert Box stating:

---------------------------------------------
NORTON UTILITIES

Norton Utilities has detected a new version of Mac OS
X. You may need to update your installed Norton
Utilities or Norton SystemWorks components.

Please check service.symantec.com/numosx/.

[ ] Hide alert until an OS update requires it.
---------------------------------------------

I'm sure people have seen this alert box before. How do you get rid of it? I thought I trashed all things related to Norton. Although it is not a big deal to just Click OK, and that this only comes up when there is an OS update, I can't help but think that residue of Norton is still somewhere on my machine(s). I don't like that thought as Norton has been known to wreck sh!t.

Thanks for any ideas on how go about removing the alert box.
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Dec 4, 2004, 02:12 PM
 
The easiest thing to do is to read the install log and see exactly what it's put where, and get rid of it all.

Particular places to look are /Library/StartupItems and /System/Library/Extensions as 1. they get run at startup and 2. the Extensions have the potential to cause crashes.

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Dec 4, 2004, 04:38 PM
 
Doing a search using the Finder for anything Norton, SystemWorks, Symantec, etc. I come up with nothing.
Did you also search for invisible files? Also check the Accounts Preferences pane and the Startup Items pane to see if there's a Norton item in there. I found one after I had thought I had eliminated them all. Don't remember where I found it to delete though.
3.06 iMac, 1 TB HD, 4 G RAM; MBP 2.16G; 250G HD; 1 & 1.5TB/160G FW EHDs; OS X 10.6.4, QT 7.6.6P;
     
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Dec 4, 2004, 04:41 PM
 
Originally posted by CharlesS:
The easiest thing to do is to read the install log and see exactly what it's put where, and get rid of it all.
The easiest thing would be to use the uninstaller that should be part of the installer for such an application.
     
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Dec 4, 2004, 04:43 PM
 
One way to get all of Norton's kernel extensions if you don't have the install log is to open System Profiler, save as plain text, then open the text file and do a search for "Symantec." You'll find there are a few kernel extensions from Norton that don't have Norton or Symantec in their filenames, but nevertheless have Symantec in their copyright strings.

And in /Library/StartupItems. there shouldn't be much in there, so it should be easy enough to tell what you need to delete.

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Dec 4, 2004, 04:43 PM
 
Originally posted by TETENAL:
The easiest thing would be to use the uninstaller that should be part of the installer for such an application.
Assuming:

1. Norton has an uninstaller (don't know, because I don't own it)

2. The uninstaller can be trusted to remove everything it installed

Ticking sound coming from a .pkg package? Don't let the .bom go off! Inspect it first with Pacifist. Macworld - five mice!
     
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Dec 4, 2004, 10:18 PM
 
Originally posted by CharlesS:
Assuming:

1. Norton has an uninstaller (don't know, because I don't own it)

2. The uninstaller can be trusted to remove everything it installed
Last time I tried trusting something Norton, it killed my hard drive - resuscitation only possible by liberal application of DiskWarrior.

-s*
     
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Dec 4, 2004, 10:46 PM
 
Originally posted by Spheric Harlot:
Last time I tried trusting something Norton, it killed my hard drive - resuscitation only possible by liberal application of DiskWarrior.

-s*
Which was kind of my point.

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