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selowitch · Mar 5, 2005, 12:20 PM

I've tried both and neither one shows my contacts as online and I appear offline to everybody. No support for Proteus; my e-mails go unanswered even though I paid for a license. Grrr. Any ideas?

PurpleGiant · Mar 6, 2005, 12:03 AM

Try adium? www.adiumx.com

proton · Mar 6, 2005, 05:06 AM

Have you tried the Proteus forums?

http://www.defaultware.com/forums/

If you're having problem when you use the official Microsoft client as well, then it's not a problem in Proteus so you may want to look into it on the MSN side. Once it's working in MSN, you should be able use Proteus without difficulty.

- proton

selowitch · Mar 6, 2005, 08:49 AM

Originally posted by proton:
Have you tried the Proteus forums?

Yeah, I have. They're totally dead. Zero activity. Nobody seems to use them, maintain them, or take interest in them at all.

Originally posted by proton:
If you're having problem when you use the official Microsoft client as well, then it's not a problem in Proteus so you may want to look into it on the MSN side. Once it's working in MSN, you should be able use Proteus without difficulty.

I'll look into it, but the problems only began once I installed Adium, didn't like that, and switched to Proteus, which I would like if it worked, which it doesn't.

Fonzie · Mar 6, 2005, 10:13 AM

Have you tried deleting the prefs file for adium and Proteus and even MSN Messenger ? Even try deleting the Cache for the beforementioned apps.Do a clean install of just MSN Messenger afterwards.

I think it's a load of bull(pardon my french) that the whole shebang started after Adium got installed.. I have all 3 apps installed (Proteus, Adium and MSN Messenger) I even have Mercury installed(a MSN Messenger clone that you could try) And I have no issues with any of the apps.

selowitch · Mar 6, 2005, 12:39 PM

Originally posted by Fonzie:
Have you tried deleting the prefs file for adium and Proteus and even MSN Messenger ? Even try deleting the Cache for the beforementioned apps.Do a clean install of just MSN Messenger afterwards.

Well, I've deleted all the files (including prefs) on my hard drive with the words "adium", "msn", or "proteus" in the filename. Next I'll reinstall MSN Messenger and let you all know what happens.

PurpleGiant · Mar 6, 2005, 03:26 PM

Are you behind a firewall and/or proxy?

selowitch · Mar 6, 2005, 06:41 PM

Originally posted by PurpleGiant:
Are you behind a firewall and/or proxy?

Good thought. Nope, no proxy. I do have the Mac OS X firewall active, but I have left ports 6891-6900 open for MSN Messenger, so I don't think that would be the issue.

proton · Mar 7, 2005, 01:15 AM

Originally posted by selowitch:
Yeah, I have. They're totally dead. Zero activity. Nobody seems to use them, maintain them, or take interest in them at all.

For a forum with zero activity there is about 10 active topics for today. Many threads have replies directly from the developers so I'd hardly say they're not maintained either.

Originally posted by selowitch:
I'll look into it, but the problems only began once I installed Adium, didn't like that, and switched to Proteus, which I would like if it worked, which it doesn't.

What exactly happens when you attempt to connect in Proteus? In Preferences -> Accounts what does the MSN account show as a status?

Do the contacts on your list show up as Offline contacts (you may need to enable showing of Offline contacts with View -> Show Offline Contacts) or do they not appear at all?

- proton

selowitch · Mar 7, 2005, 06:32 PM

Originally posted by proton:
For a forum with zero activity there is about 10 active topics for today. Many threads have replies directly from the developers so I'd hardly say they're not maintained either.

Perhaps I spoke rashly; nevertheless, they haven't responded to my post, and that is very irritating since no other form of support is really encouraged. Oh, sure --- you can "e-mail support@defaultware.com" -- but who has a month to wait for a reply when your software that you rely upon not only doesn't work but has broken your other IM clients?

selowitch · Mar 7, 2005, 06:33 PM

Originally posted by proton:
Do the contacts on your list show up as Offline contacts (you may need to enable showing of Offline contacts with View -> Show Offline Contacts) or do they not appear at all?

They are indeed listed, but the little globes to the right of each entry are clear/empty, so it doesn't tell me much.

proton · 01:47 AM

That indicates that Proteus is receiving the contact list from the MSN servers, but not any status information for each user on the list.

If this is the same thing that happens in the official MSN client, it really sounds like it's something wrong with the MSN service and your account. Check your Privacy settings in the official MSN client, they can cause problems in your settings for other people.

If you're still having problems, you may want to get a capture of the data that MSN is sending to the MSN servers on login. You can do this using tcpdump, a program that comes with Mac OS X.

At the command line (Terminal) run:
sudo tcpdump -w dumpfile -i en0 -s 1500 port 1863
Replace en0 with ppp0 if you're using a PPP connection, or en1 if you're using an AirPort connection. This will capture all data going to and from port 1863 (the MSN port, if you've changed the port you're using in Proteus' settings, substitute it above) and write it to the file dumpfile. Press Control - C to terminate the logging.

Send the dumpfile created to me by email (message me for the address) and I'll see what I can find about your connection. Note that the file will contain your and your contacts MSN passports, and other information that passes over the connection. You can view what's in the file using tcpdump -r dumpfile -X.

- proton

selowitch · Mar 8, 2005, 01:27 PM

An excellent suggestion. Thank you, I'll try it! And thanks also for the kind offer of direct help. You'll hear from me tonight after I'm done with work....

selowitch · Mar 9, 2005, 05:41 PM

Well, proton, I've PMed you and I await your response.