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You are here: MacNN Forums > Software - Troubleshooting and Discussion > Applications > Retrospect Express Backup (not working)

Retrospect Express Backup (not working)
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Fresh-Faced Recruit
Join Date: Jan 2005
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Mar 12, 2005, 11:36 AM
 
I attempted 3x to make a bootable copy of my HD to a partition on my external Maxtor One Touch II (drive is working fine). The problem occurs when Retrospect hits my iTunes music directory. It crashes and claims a path was too long. I believe the error code was -2110 "path too long." The Dantz website suggested "unchecking" the files causing the problem (I guess this would mean that they would not be included in the backup - not much help!).

I'd like to solve this before the weekend is up - so if anyone can suggest a work around I'd appreciate it. Otherwise, I'll wait till Monday and call tech support then. If it involves rearranging my music directories that's fine too.

Btw: I can back-up other directories without any problems. The back-up script that I run 2x a week works just fine.

Barry
     
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Join Date: Apr 2002
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Mar 12, 2005, 03:08 PM
 
Are you certain that the external drive is formatted as a Mac disk rather than as a FAT32 Windows formatted disk?
To determine, get info on the drive and confirm that under "Format" it's listed as Mac OS Extended or Mac OS Extended (Journaled) This is critical because a Mac cannot boot from a Windows format disk.
If this is not the problem, give Disk Utility a try. Under the restore tab, specify your original disk as the source and the external partition as the destination and then click Restore.
     
   
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