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You are here: MacNN Forums > Software - Troubleshooting and Discussion > Applications > Help with an Distiller 7 crash log?

Help with an Distiller 7 crash log?
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Join Date: Aug 2001
Location: Madison, WI
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May 10, 2005, 02:23 PM
 
All of a sudden, Distiller 7 turned into a jerk. Any .ps I feed it makes it crash once it reaches 100% complete. It happens under 2 different admin accounts, after 2 different uninstall/reinstalls, and on .ps files that open just fine in Preview and Distiller 6.

It was fine yesterday..... I'm stumped as to what just changed. If this crash log provides you any insights, I'd like to know what you see. Thanks!
Code:
Date/Time: 2005-05-10 14:11:35 -0500 OS Version: 10.3.9 (Build 7W98) Report Version: 2 Command: Distiller Path: /Applications/Adobe Acrobat 7.0 Professional/Acrobat Distiller 7.0.app/Contents/MacOS/Distiller Version: 7.0.0 (7.0.0) PID: 407 Thread: 2 Exception: EXC_BAD_ACCESS (0x0001) Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x00000000 Thread 0: 0 libSystem.B.dylib 0x90007878 mach_msg_trap + 0x8 1 libSystem.B.dylib 0x900073f8 mach_msg + 0x38 2 ...ple.CoreServices.CarbonCore 0x902c3064 SwitchContexts + 0x60 3 ...ple.CoreServices.CarbonCore 0x902b882c YieldToThread + 0x104 4 ...ple.CoreServices.CarbonCore 0x902c0cd4 YieldToAnyThread + 0x14 5 com.adobe.distiller 0x00004bd4 -[AADAppController timerFired:] + 0x10 6 com.apple.Foundation 0x90a23a74 __NSFireTimer + 0x68 7 com.apple.CoreFoundation 0x901c45f8 __CFRunLoopDoTimer + 0xf4 8 com.apple.CoreFoundation 0x901c1958 __CFRunLoopRun + 0x5c8 9 com.apple.CoreFoundation 0x901c5e6c CFRunLoopRunSpecific + 0x148 10 com.apple.HIToolbox 0x92885f60 RunCurrentEventLoopInMode + 0xac 11 com.apple.HIToolbox 0x9288c6c8 ReceiveNextEventCommon + 0x17c 12 com.apple.HIToolbox 0x928ae6a0 BlockUntilNextEventMatchingListInMode + 0x60 13 com.apple.AppKit 0x92e827bc _DPSNextEvent + 0x180 14 com.apple.AppKit 0x92e99240 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 0x74 15 com.apple.AppKit 0x92ead5c0 -[NSApplication run] + 0x21c 16 com.apple.AppKit 0x92f69cc4 NSApplicationMain + 0x1d0 17 com.adobe.distiller 0x0002143c main + 0x2c 18 com.adobe.distiller 0x0000283c _start + 0x188 19 com.adobe.distiller 0x000026b0 start + 0x30 Thread 1: 0 libSystem.B.dylib 0x900171d8 semaphore_wait_signal_trap + 0x8 1 libSystem.B.dylib 0x9000e9dc _pthread_cond_wait + 0x270 2 ...ple.CoreServices.CarbonCore 0x9034515c MPWaitOnSemaphore + 0xb8 3 AdobeACE 0x0030534c ACEHasFeature + 0x339f4 4 AdobeACE 0x00305598 ACEHasFeature + 0x33c40 5 AdobeACE 0x00304f5c ACEHasFeature + 0x33604 6 ...ple.CoreServices.CarbonCore 0x902f6b90 PrivateMPEntryPoint + 0x4c 7 libSystem.B.dylib 0x90024910 _pthread_body + 0x28 Thread 2 Crashed: 0 AdobeCoolType 0x005a2fe4 0x598000 + 0xafe4 1 AdobeCoolType 0x0067bb3c CTGetVersion + 0x588a0 2 AdobeCoolType 0x006202e8 CTCleanup + 0x29524 3 AdobeCoolType 0x006203ac CTCleanup + 0x295e8 4 AdobeCoolType 0x0065a554 CTGetVersion + 0x372b8 5 AdobeCoolType 0x005f2ff0 0x598000 + 0x5aff0 6 AdobePDFL 0x01fdcb9c PDDocEnumURLRich + 0x50f0 7 AdobePDFL 0x01da1420 PDFontPSFlushIncrGlyphList + 0x1c58 8 AdobePDFL 0x0200ef7c PDFontGetCosObj + 0x12e4 9 AdobePDFL 0x0200f0d0 PDFontGetCosObj + 0x1438 10 AdobePDFL 0x01da1134 PDFontPSFlushIncrGlyphList + 0x196c 11 AdobePDFL 0x01db57a4 PDFLInitFriends + 0x628 12 com.Adobe.DistillerLib 0x0100f0f8 0x1008000 + 0x70f8 13 com.Adobe.DistillerLib 0x0100e358 0x1008000 + 0x6358 14 com.Adobe.DistillerLib 0x01032310 _ZN16DistillerJobList13NewCurrentJobEv + 0x3a18 15 com.Adobe.DistillerLib 0x01031a48 _ZN16DistillerJobList13NewCurrentJobEv + 0x3150 16 com.Adobe.DistillerLib 0x010303cc _ZN16DistillerJobList13NewCurrentJobEv + 0x1ad4 17 com.Adobe.DistillerLib 0x01038058 DistillerSetUserPrefFloat + 0x1880 18 ...ple.CoreServices.CarbonCore 0x9030c0a8 InvokeThreadEntryUPP + 0x18 19 ...ple.CoreServices.CarbonCore 0x902d6d98 CooperativeThread + 0xdc 20 libSystem.B.dylib 0x90024910 _pthread_body + 0x28 Thread 3: 0 libSystem.B.dylib 0x900171d8 semaphore_wait_signal_trap + 0x8 1 libSystem.B.dylib 0x9000e9dc _pthread_cond_wait + 0x270 2 com.apple.Foundation 0x90a7c614 -[NSConditionLock lockWhenCondition:] + 0x44 3 com.apple.AppKit 0x92e7a65c -[NSUIHeartBeat _heartBeatThread:] + 0x190 4 com.apple.Foundation 0x90a6a538 forkThreadForFunction + 0x6c 5 libSystem.B.dylib 0x90024910 _pthread_body + 0x28 PPC Thread State: srr0: 0x005a2fe4 srr1: 0x0200f030 vrsave: 0x00000000 cr: 0x82000484 xer: 0x00000000 lr: 0x00689510 ctr: 0x0020ef90 r0: 0x00000000 r1: 0xf00fe840 r2: 0xffffffff r3: 0xffffffff r4: 0xf00fdc80 r5: 0x007b49b0 r6: 0x023dd760 r7: 0x06899168 r8: 0x06899228 r9: 0x00000000 r10: 0x902b987c r11: 0x00231ad4 r12: 0x0020ef90 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000 r16: 0xf00fecb8 r17: 0x00000001 r18: 0x00000000 r19: 0x0070b128 r20: 0x00000000 r21: 0x00000000 r22: 0xf00fef28 r23: 0x006e3ba4 r24: 0x006e3ae8 r25: 0xf00feed8 r26: 0x00000000 r27: 0x00689400 r28: 0x025514dc r29: 0xf00fec18 r30: 0xf00fecb8 r31: 0x00000000 Binary Images Description: 0x1000 - 0x2cfff com.adobe.distiller 7.0.0 /Applications/Adobe Acrobat 7.0 Professional/Acrobat Distiller 7.0.app/Contents/MacOS/Distiller 0x9c000 - 0xdafff AdobeARE /Applications/Adobe Acrobat 7.0 Professional/Acrobat Distiller 7.0.app/Contents/MacOS/../Frameworks/AdobeARE.framework/Versions/A/AdobeARE 0x205000 - 0x230fff AdobeBIB /Applications/Adobe Acrobat 7.0 Professional/Acrobat Distiller 7.0.app/Contents/MacOS/../Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB 0x23f000 - 0x268fff AdobeBIBUtils /Applications/Adobe Acrobat 7.0 Professional/Acrobat Distiller 7.0.app/Contents/MacOS/../Frameworks/AdobeBIBUtils.framework/Versions/A/AdobeBIBUtils 0x27b000 - 0x2b1fff com.adobe.selfhealer AdobeSelfHealing version 2.0 (2.0.0f4) /Applications/Adobe Acrobat 7.0 Professional/Acrobat Distiller 7.0.app/Contents/MacOS/../Frameworks/AdobeSelfHealing.framework/Versions/A/AdobeSelfHealing 0x2cc000 - 0x374fff AdobeACE /Applications/Adobe Acrobat 7.0 Professional/Acrobat Distiller 7.0.app/Contents/MacOS/../Frameworks/AdobeACE.framework/Versions/A/AdobeACE 0x3f1000 - 0x3f2fff ??? Menu Extra Enabler version 0.0.1d1 (0.0.1d1) /Library/InputManagers/Menu Extra Enabler/Menu Extra Enabler.bundle/Contents/MacOS/Menu Extra Enabler 0x3fc000 - 0x451fff AdobeXMP /Applications/Adobe Acrobat 7.0 Professional/Acrobat Distiller 7.0.app/Contents/MacOS/../Frameworks/AdobeXMP.framework/Versions/A/AdobeXMP 0x465000 - 0x473fff ??? /Applications/Adobe Acrobat 7.0 Professional/Acrobat Distiller 7.0.app/Contents/Frameworks/AdobePersonalization.framework/AdobePersonalization 0x49d000 - 0x4b7fff com.adobe.asneu.framework asn version 1.6.0f09 (1.0) /Applications/Adobe Acrobat 7.0 Professional/Acrobat Distiller 7.0.app/Contents/Frameworks/asn.framework/asn 0x598000 - 0x740fff AdobeCoolType /Applications/Adobe Acrobat 7.0 Professional/Acrobat Distiller 7.0.app/Contents/MacOS/../Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType 0x1008000 - 0x1380fff com.Adobe.DistillerLib DistillerLib version 7.0 (7.0) /Applications/Adobe Acrobat 7.0 Professional/Acrobat Distiller 7.0.app/Contents/MacOS/../Frameworks/DistillerLib.framework/Versions/A/DistillerLib 0x148c000 - 0x172cfff AdobeAGM /Applications/Adobe Acrobat 7.0 Professional/Acrobat Distiller 7.0.app/Contents/MacOS/../Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM 0x17d4000 - 0x17defff libJDFURLAccessMach-O.dylib /Applications/Adobe Acrobat 7.0 Professional/Acrobat Distiller 7.0.app/Contents/MacOS/libJDFURLAccessMach-O.dylib 0x1d51000 - 0x1d53fff com.apple.textencoding.unicode 1.6.4 /System/Library/TextEncodings/Unicode Encodings.bundle/Contents/MacOS/Unicode Encodings 0x1d89000 - 0x2208fff AdobePDFL /Applications/Adobe Acrobat 7.0 Professional/Acrobat Distiller 7.0.app/Contents/MacOS/../Frameworks/AdobePDFL.framework/Versions/A/AdobePDFL 0x68fd000 - 0x6c27fff libJDFL20Mach-O.dylib /Applications/Adobe Acrobat 7.0 Professional/Acrobat Distiller 7.0.app/Contents/MacOS/libJDFL20Mach-O.dylib 0x182cb000 - 0x1835efff AdobeJP2K /Applications/Adobe Acrobat 7.0 Professional/Acrobat Distiller 7.0.app/Contents/MacOS/../Frameworks/AdobeJP2K.framework/Versions/A/AdobeJP2K 0x185d6000 - 0x185fafff AdobeAXE8SharedExpat /Applications/Adobe Acrobat 7.0 Professional/Acrobat Distiller 7.0.app/Contents/MacOS/../Frameworks/AdobeAXE8SharedExpat.framework/Versions/A/AdobeAXE8SharedExpat 0x18631000 - 0x18656fff AdobeAXE16SharedExpat /Applications/Adobe Acrobat 7.0 Professional/Acrobat Distiller 7.0.app/Contents/MacOS/../Frameworks/AdobeAXE16SharedExpat.framework/Versions/A/AdobeAXE16SharedExpat 0x80830000 - 0x8090efff libxml2.2.dylib /usr/lib/libxml2.2.dylib 0x8eea0000 - 0x8eeb6fff libJapaneseConverter.dylib /System/Library/CoreServices/Encodings/libJapaneseConverter.dylib 0x8eee0000 - 0x8ef00fff libKoreanConverter.dylib /System/Library/CoreServices/Encodings/libKoreanConverter.dylib 0x8ef90000 - 0x8ef9efff libSimplifiedChineseConverter.dylib /System/Library/CoreServices/Encodings/libSimplifiedChineseConverter.dylib 0x8efc0000 - 0x8efd3fff libTraditionalChineseConverter.dylib /System/Library/CoreServices/Encodings/libTraditionalChineseConverter.dylib 0x8fe00000 - 0x8fe4ffff dyld /usr/lib/dyld 0x90000000 - 0x9014ffff libSystem.B.dylib /usr/lib/libSystem.B.dylib 0x901c0000 - 0x9026dfff com.apple.CoreFoundation 6.3.7 (299.35) /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation 0x902b0000 - 0x90529fff com.apple.CoreServices.CarbonCore 10.3.7 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore 0x905a0000 - 0x90610fff com.apple.framework.IOKit 1.3.6 (???) /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit 0x90640000 - 0x906c8fff com.apple.CoreServices.OSServices 3.0.1 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices 0x9071d000 - 0x90729fff com.apple.help 1.0.1 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions/A/Help 0x90733000 - 0x90742fff libPSRIP.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libPSRIP.A.dylib 0x90750000 - 0x907b7fff com.apple.audio.CoreAudio 2.1.2 /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio 0x90810000 - 0x90810fff com.apple.ApplicationServices 1.0 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices 0x90860000 - 0x908cffff libobjc.A.dylib /usr/lib/libobjc.A.dylib 0x90940000 - 0x909b3fff com.apple.DesktopServices 1.2.4 /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopServicesPriv 0x90a0f000 - 0x90a18fff com.apple.DiskArbitration 2.0.5 /System/Library/PrivateFrameworks/DiskArbitration.framework/Versions/A/DiskArbitration 0x90a20000 - 0x90b7bfff com.apple.Foundation 6.3.6 (500.58) /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation 0x90c32000 - 0x90c42fff com.apple.speech.recognition.framework 3.3 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition 0x90c4e000 - 0x90c61fff com.apple.speech.synthesis.framework 3.2 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis 0x90d50000 - 0x90d6bfff com.apple.SystemConfiguration 1.7.1 (???) /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration 0x90d7c000 - 0x90d89fff com.apple.CommonPanels 1.2.1 (1.0) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/Versions/A/CommonPanels 0x90d92000 - 0x90da6fff libcups.2.dylib /usr/lib/libcups.2.dylib 0x90e13000 - 0x90e4bfff com.apple.LaunchServices 10.3.5 (98.4) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices 0x90ec0000 - 0x90ec0fff com.apple.Cocoa 6.3 (???) /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa 0x9102d000 - 0x91047fff libPDFRIP.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libPDFRIP.A.dylib 0x910e0000 - 0x91133fff com.apple.bom 1.2.5 (63.2) /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom 0x91141000 - 0x91141fff com.apple.Carbon 10.3 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon 0x91143000 - 0x91143fff com.apple.CoreServices 10.3 (???) /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices 0x91242000 - 0x9125cfff libresolv.9.dylib /usr/lib/libresolv.9.dylib 0x91320000 - 0x91337fff com.apple.LangAnalysis 1.5.4 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalysis.framework/Versions/A/LangAnalysis 0x913a0000 - 0x9145ffff ColorSync /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync.framework/Versions/A/ColorSync 0x915e0000 - 0x91699fff com.apple.QD 3.4.67 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD 0x916f0000 - 0x91728fff com.apple.AE 1.4 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE 0x91760000 - 0x917f3fff com.apple.print.framework.PrintCore 3.3 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore 0x91890000 - 0x918aafff com.apple.openscripting 1.2.1 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework/Versions/A/OpenScripting 0x918d0000 - 0x918e0fff com.apple.ImageCapture 2.1.5 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/Versions/A/ImageCapture 0x91970000 - 0x919befff com.apple.print.framework.Print 3.3 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print 0x91a40000 - 0x91ab3fff com.apple.NavigationServices 3.3.3 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationServices.framework/Versions/A/NavigationServices 0x91b10000 - 0x91b10fff com.apple.audio.units.AudioUnit 1.3.2 /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit 0x91b30000 - 0x91b44fff libCGATS.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib 0x91b60000 - 0x91b6bfff libCSync.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib 0x92170000 - 0x92357fff com.apple.security 2.4 (179) /System/Library/Frameworks/Security.framework/Versions/A/Security 0x927f0000 - 0x92827fff com.apple.CFNetwork 1.2.2 (7) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwork.framework/Versions/A/CFNetwork 0x92880000 - 0x92c05fff com.apple.HIToolbox 1.3.6 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox 0x92de0000 - 0x92e30fff com.apple.HIServices 1.4.1 (0.0.1d1) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices 0x92e70000 - 0x9336ffff com.apple.AppKit 6.3.7 (743.36) /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit 0x93680000 - 0x93958fff com.apple.CoreGraphics 1.203.30 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics 0x93a50000 - 0x93a54fff libmathCommon.A.dylib /usr/lib/system/libmathCommon.A.dylib 0x93c00000 - 0x93ca3fff com.apple.audio.toolbox.AudioToolbox 1.3.2 /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox 0x94120000 - 0x94138fff com.apple.WebServices 1.1.1 (1.1.0) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/WebServicesCore.framework/Versions/A/WebServicesCore 0x94173000 - 0x94199fff com.apple.FindByContent 1.4 (1.2) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/FindByContent.framework/Versions/A/FindByContent 0x9438a000 - 0x943a7fff com.apple.audio.SoundManager 3.8 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/Versions/A/CarbonSound 0x94598000 - 0x945a3fff com.apple.securityhi 1.2 (90) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Versions/A/SecurityHI 0x94658000 - 0x9466bfff libRIP.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib 0x946be000 - 0x946c7fff libz.1.dylib /usr/lib/libz.1.dylib 0x946e0000 - 0x9473ffff com.apple.SearchKit 1.0.2 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit 0x94800000 - 0x9488cfff com.apple.ink.framework 101.1.4 (55.12) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/A/Ink 0x95b50000 - 0x95c32fff libicucore.A.dylib /usr/lib/libicucore.A.dylib 0x95f30000 - 0x9601efff libiconv.2.dylib /usr/lib/libiconv.2.dylib 0x96980000 - 0x96a42fff libcrypto.0.9.7.dylib /usr/lib/libcrypto.0.9.7.dylib 0x96aa0000 - 0x96acefff libssl.0.9.7.dylib /usr/lib/libssl.0.9.7.dylib 0x96b50000 - 0x96bdffff ATS /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS 0x96ee0000 - 0x96ee8fff libbsm.dylib /usr/lib/libbsm.dylib 0x97334000 - 0x9739dfff com.apple.htmlrendering 1.1.2 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering.framework/Versions/A/HTMLRendering
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Mar 4, 2006, 09:24 AM
 
I'm having this problem. Ever figure it out?
     
   
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