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You are here: MacNN Forums > Software - Troubleshooting and Discussion > Applications > Offic2004 11.0 -> 11.1 with SP1 = Error 11002 ???

Offic2004 11.0 -> 11.1 with SP1 = Error 11002 ???
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Join Date: Jul 2005
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Jul 22, 2005, 02:04 PM
 
Dear Community,

I'm pretty desperate by now, have searched here and elsewhere, googled, and found on the Internet other people having similar trouble, but no final solution:

I've got Office:mac 2004 v11.0, which installs fine after complete removal of the testdrive. Then installed Auto-Update -- fine as well.

Then trying to install SP1 to update to 11.1. It starts OK, then quits with the following error message:

An error prevented the update from completing. 11002:2,-15

Followed various hints from the Internet and have tried everything, including
- removal of Office again and again completely,
- repairing permissions again and again and after each single step (or trying leaving it),
- rebooting (or trying leaving it),
- different language versions of SP1,
- everything mentioned in all possible combinations...

Am I too stupid? Did I overlook something? According to the Internet a bunch more people have the same trouble, seemingly (also with other programs and their updates), so I thought that someone smart here might have the workaround. Heeeeeeeeeelp!!!

My configuration:
PowerBook G4 / 1.67GHz / 80MB / 1.5GB RAM / Tiger 10.4.1

A zillion thanks in advance,

T.
     
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Join Date: Aug 2004
Location: Outfield - #24
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Jul 22, 2005, 03:27 PM
 
What version of AutoUpdate are you running? Why not download and install the updates manually?
     
TommyM  (op)
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Jul 22, 2005, 03:55 PM
 
I'm running AutoUpdate 1.1.2.

I also tried downloading SP1 from the M$ site, then installing it manually -- it's all the same... ERROR...
     
   
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