Hello. I have an Entourage problem that I DESPERATELY need help with.
I was just working in Entourage (Office X version, with the new 10.1.6 Update installed on my G% with OS 10.3.4) and the program suddenly crashed for the first time ever. I restarted and when I opened Entourage it gave me this message:
"this identity cannot be opened with this version of Entourage"
So I researched it and ran the "Typical Rebuild", which gave me an error of "compacting failed". Twice. So I then backed-up my old database (it's big, 2.9gb) on an external hard-drive just in case, and went with the "Advanced Rebuild," but the when I tried to open Entourage after that, it said:
"this identity cannot be opened with this version of Entourage"
Ok, back to square one. So I then started fresh, tossed my old database (emptied the trash), and went with a brand new identity and tried to import my old database, but couldn't figure that out. I then tried to just change the name of my old database to "Database" and toss the new one (I know this sounds dumb, but I was/am desperate), but no luck there.
So does anyone have any idea what I should do? I backup my emails monthly, but lost A LOT in the past month, including some important work emails I cannot get back.
Please help if you can.
Thanks.
Top
